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Passenger Level of Service and Spatial Planning for Airport Terminals (2011) / Chapter Skim
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Appendix C - Observations, Comments, and Suggestions by Passengers
Pages 60-61

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From page 60...
... • Electrical outlets near seating are appreciated. • Better communications regarding Wi-Fi connectivity: signage to state if it is free or has a charge, who the carrier is -- in case a passenger subscribes to a specific Wi-Fi provider.
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From page 61...
... Concessions/Tenets • Seating in restaurant areas should better accommodate luggage so that placement choices minimize frustration of fellow passengers. • Better signage and communication to access the rental car area so as to inform of most direct, time-efficient route.
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  • electrical outlets

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  • casual travelers
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  • near seating

  • prefer music
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  • throughout airport

  • music throughout
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