ACRP Report 55:

Passenger Level of Service and Spatial Planning for Airport Terminals

Status: Not for Sale

Size: 72 pages, 8.5 x 11

Publication Year:2011

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Authors:
Transportation Research Board
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TRB's Airport Cooperative Research Program (ACRP) Report 55: Passenger Level of Service and Spatial Planning for Airport Terminals examines passenger perception of level of service related to space allocation in specific areas within airport terminals.

The report evaluates level-of-service ...
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Table of Contents
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Front Matter	i-x
Summary	1-3	(skim)
A Brief Historical Perspective of Air Passenger Level of Service	4-4	(skim)
Research Objectives and Approach Evolve	5-6	(skim)
Study Design	7-7	(skim)
Data Collection Methodology	8-13	(skim)
Determination of Perception Turning Points for Area and Wait Time	14-16	(skim)
Detailed Passenger Wait-Time Results	17-21	(skim)
Detailed Passenger Density Results	22-28	(skim)
Qualitative (Ethnographic) Results	29-31	(skim)
Conclusions	32-33	(skim)
Recommended Further Research	34-35	(skim)
Peak Occupancy Demand Forecast	36-36	(skim)
Passenger Space Allocations	37-38	(skim)
References	39-39	(skim)
Appendix A - Airport Snapshots	40-46	(skim)
Appendix B - Remaining Detailed Results	47-59	(skim)
Appendix C - Observations, Comments, and Suggestions by Passengers	60-61	(skim)
Abbreviations used without definitions in TRB publications	62-62	(skim)

Description

TRB's Airport Cooperative Research Program (ACRP) Report 55: Passenger Level of Service and Spatial Planning for Airport Terminals examines passenger perception of level of service related to space allocation in specific areas within airport terminals.

The report evaluates level-of-service standards applied in the terminal planning and design process while testing the continued validity of historic space allocation parameters that have been in use for more than 30 years.

ACRP Report 55:

Passenger Level of Service and Spatial Planning for Airport Terminals

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