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67 List of Information Sources 1. Contact Information for Seven In-Depth Case Study Sites Boulder, Colorado Via Mobility Services Travel Training Susan Unger Travel Training Coordinator 2855 North 63rd Street Boulder, CO 80301 Phone: 303-447-2848 Ext. 1048 firstname.lastname@example.org Chicago, Illinois Regional Transportation Authority Michael VanDekreke, LCSW Manager, Accessibility, Customer Service Department Regional Transportation Authority 175 W. Jackson Blvd # 1650 Chicago, IL 60604 Phone: 312-913-3204 email@example.com New Brunswick, New Jersey NJTIP @ Rutgers Karen J. Alexander, MPA Managing Director, NJTIP @ Rutgers Alan M. Voorhees Transportation Center Rutgers, The State University of New Jersey 33 Livingston Avenue New Brunswick, New Jersey 08901 Phone: 848-932-2831 firstname.lastname@example.org Portland, Oregon Ride Connection Mike Mullins Mobility Manager Ride Connection 847 NE 19th, Suite 200 Portland, OR 97232 Phone: 503-528-1743 Fax: 503-528-1755 email@example.com Riverside, California Riverside Transit Agency Virginia Werly Director of Contract Operations Riverside Transit Agency 1825 Third Street Riverside, CA 92507 Phone: 951-565-5184 firstname.lastname@example.org Sacramento, California Paratransit, Inc. J. D. Culver Mobility Options Manager Paratransit, Inc. 2501 Florin Road PO BOX 231100 Sacramento, CA. 95823 Phone: 916-429-2009 Ext. 7719 or (916) 868-6218 email@example.com Trumbull, Connecticut The Kennedy Center, Inc. Jonathan Rubell Mobility Services Director The Kennedy Center, Inc. 2440 Reservoir Ave Trumbull, CT 06611 Phone: 203-365-8522 Ext. 265 JRubell@kennedyctr.org A P P E N D I X A
68 2. Additional Contact Information Dr. Minnie Fells Johnson (TCRP Project B-41 Panel Member) Consultant 5860 SW 8th Street Plantation, FL 33317 Phone: 937/623-4236 Email: firstname.lastname@example.org 3. Bibliography Burkhardt, J., et al. Sharing the Costs of Human Services Trans- portation, TCRP Report 144. Transportation Research Board of the National Academies, Washington, DC. (2011). http://www.trb.org/Main/Blurbs/165015.aspx. Burkhardt, J., Hamby, B., et al. Comprehensive Financial Management Guidelines for Rural and Small Urban Pub- lic Transportation Providers. Prepared for the American Association of State Highway and Transportation Offi- cials. Bethesda, MD: Ecosometrics, Inc. (1992). http:// www.dot.state.fl.us/ctd/docs/2012%20updates/MTAP% 5B1%5D.pdf Competencies for the Practice of Travel Instruction and Travel Training (2004). Easter Seals Project ACTION, Washing- ton, DC. (2004). http://www.projectaction.org/Resources Publications/BrowseOurResourceLibrary/ResourceSearch Results.aspx?org=a2GSpnDbruI=&query=Competen cies%20for%20the%20Practice%20of%20Travel%20 Instruction NJTIP. NJTIP: New Jersey Travel Independence Program Homepage. Downloaded from http://www.njtip.org/ on March 29, 2013. NJ TRANSIT. NJTIP Graduate Survey. Newark, NJ: NJ TRANSIT (2012). Small and Associates, Inc. NJTIP-The New Jersey Travel Independence Program: Pilot Program Final Report, page 2. Livingston, NJ: Small and Associates. (2007). The Kennedy Center, Inc. Travel Training Guide, Fifth Edition. Trumbull, CT: The Kennedy Center, Inc. (2012). 4. Notable Travel Training Handbooks The Kennedy Center, Ride Connection, and Paratransit, Inc. had exemplary travel training handbooks. These Hand- books may be for sale by the respective programs. If interested, please use the contact information provided in Section 1 of this Appendix. Each of the handbooks gave detailed instruction on what should be included in travel training. Some of the topics that should be included in a travel training handbook include the following: â¢ Overview of the program â¢ Code of ethics â Confidentiality â Setting boundaries â¢ Travel training referral and interview â Receiving referrals â Initial interview â Assessing mobility and pre-mobility skills â¢ Training techniques â Planning â Training methods â Training sequence model â Finding a lost trainee â¢ Travel environment â Landmarks â Signage â Trip/route planning â Learning bus numbers â¢ Barrier analysis â Environmental barriers â Social barriers â Physical barriers â¢ Disaster preparedness â Environmental emergencies â Medical emergencies â¢ Disability etiquette â¢ Ongoing evaluation Travel Training GuideâThe Kennedy Center, Inc. (Trumbull, Connecticut) Table of ContentsâChapters 1. Introduction 2. Project background 3. Key principles of the program 4. Travel training flowchart 5. Initial steps 6. Pre-request skills 7. Preparing for travel training 8. Natural helping network 9. Natural helping network summary 10. Training sequence steps 11. Keys to the effectiveness of a travel trainer 12. Helpful hints 13. Travel training accomplishments 14. Using technology 15. The emotional side of travel training
69 16. Expect the unexpected 17. Follow-up 18. Rail 19. Sample forms Travel Training HandbookâParatransit, Inc. (Sacramento, California) Table of ContentsâChapters 1. Welcome and introduction 2. Training prerequisites 3. Definition of a common wheelchair 4. Trainee objectives 5. Confidentiality 6. Responsibilities 7. How to assess mobility and pre-mobility skills 8. Training techniques 9. Using training techniques 10. Planning 11. Training methods 12. Training sequence model 13. Finding lost trainees 14. Objectives for using bus schedules 15. Calling the bus information telephone line 16. Trip/route planning 17. Instructions for emergencies 18. Disaster preparedness for mobility trainees 19. Learning bus numbers 20. Trainee evaluation checklist 21. Example checklist 22. Cell phone use 23. Mobility trainer survival kits 24. âKnowing your rights!â 25. Disability etiquette 26. Working with the older trainee 27. Training people who have psychological disorders 28. Working with individuals who have experienced a trau- matic brain injury 29. Sighted guide techniques 30. Mandatory reporting abuse of vulnerable adults 31. Training in a classroom setting 32. Outreach activities 33. Mobility training presentation outline 34. Community fair and outreach materials 35. The Association of Travel Instruction (ATI) 36. Association of Travel Instruction code of ethics A Guide to Travel TrainingâRideWise (Ride Connection, Portland, Oregon) Table of ContentsâChapters 1. Description of the program elements 2. Code of ethics 3. Emotions and traveling independently 4. Developing the natural support system 5. Travel training referral and interview 6. Travel skill identification 7. How we travel in our environment 8. The environment barrier analysis 9. The importance of safety in independent travel 10. Field training 11. Ongoing evaluation 12. Disability labels 13. The ADAârights and responsibilities