National Academies Press: OpenBook

Optimizing Bus Warranty (2014)

Chapter: Appendix G - PRTC Warranty Claim Tracking

« Previous: Appendix F - Sample Warranty Claim Form
Page 55
Suggested Citation:"Appendix G - PRTC Warranty Claim Tracking ." National Academies of Sciences, Engineering, and Medicine. 2014. Optimizing Bus Warranty. Washington, DC: The National Academies Press. doi: 10.17226/22410.
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Page 55
Page 56
Suggested Citation:"Appendix G - PRTC Warranty Claim Tracking ." National Academies of Sciences, Engineering, and Medicine. 2014. Optimizing Bus Warranty. Washington, DC: The National Academies Press. doi: 10.17226/22410.
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Page 56

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55 APPENDIX G PRTC Warranty Claim Tracking

56 Unit Number VIN Claim No. Claim Date Description Parts Submitted Labor Submitted Total Parts Paid Labor Paid Total Paid Difference Status 321 55263 2000 8/14/2012 A/C Inop. $27.22 $192.50 $219.72 $27.22 $192.50 $219.72 $0.00 Closed 314 54754 2001 8/14/2012 Kneel Inop. $385.00 $385.00 $770.00 $385.00 $231.00 $616.00 −$154.00 Closed 311 54751 2002 8/14/2012 Kneel leaking down $137.88 $385.00 $522.88 $137.88 $385.00 $522.88 $0.00 Closed 311 54751 2004 8/9/2012 Tag steering issue $821.85 $408.10 $1,229.95 $821.85 $408.10 $1,229.95 $0.00 Closed 335 55277 2009 8/2/2012 Claim rejected $96.25 $96.25 −$96.25 Rejected 321 55263 2012 8/9/2012 A/C not cold $97.44 $231.00 $328.44 $0.00 −$328.44 In process 301 54741 2013 8/15/2012 Route sign not working $360.00 $115.50 $475.50 $360.00 $115.50 $475.50 $0.00 Closed VIN = vehicle identification number; A/C = air conditioning; Inop. = inoperable.

Next: Appendix H - Dart Warranty Standard Operating Procedure »
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TRB’s Transit Cooperative Research Program (TCRP) Synthesis 111: Optimizing Bus Warranty explores how some transit agencies address key aspects of their warranty programs. The report examines the steps taken to more accurately monitor warranty coverage periods, optimize the warranty process, and maximize warranty reimbursement to fulfill U.S. Federal Transit Administration requirements and taxpayer expectations.

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