Leadership Guide for Strategic Information Management for State Departments of Transportation (2016)

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98 Information Management Functions, Roles, and Competencies A P P E N D I X B Role Data Space Collaboraon Direcon Value Impact Coordinator Deliver high-quality data to internal business units. Opmize collaboraon across business units (e.g., lead internal agency dashboard development) Tradional Inward Service Reporter Deliver high-quality enterprise data for external reporng purposes (e.g., lead agency performance reporng iniave) Tradional Outward Service Architect Develop new opportunies to deliver and use data within/across agency business units (e.g., lead agency data warehouse effort) Tradional Inward Strategy Ambassador Promote development of inter-enterprise data policy for business strategy and external collaboraon (e.g., sponsor an open data policy) Tradional Outward Strategy Analyst Improve internal business performance by exploing big data, which involves implementaon of new data management and data analysis capabilies (e.g., advocate for, priorize, and direct work to integrate LiDAR data with agency systems) Big Data Inward Service Marketer Develops relaonships with external data partners and stakeholders to improve externally provided data services using big data (e.g., negoate data-sharing agreements with private data providers) Big Data Outward Service Table B-1. Sample roles for a chief data officer.

Information Management Functions, Roles, and Competencies 99 Role Data Space Collaboraon Direcon Value Impact Developer Navigate and negoate with internal agency divisions to develop new opportunies for exploing big data (e.g., provide execuve direcon for agency’s approach to analyzing real-me data feeds) Big Data Inward Strategy Experimenter Engage with external collaborators (stakeholder or peer agencies) to explore new, unidenfied markets and products based on insights from big data (e.g., explore opportunies for collaboraon with neighboring states on purchase of supply chain data) Big Data Outward Strategy Table B-1. (Continued). Objecves Funcons • Reduce costs of data storage and management by avoiding duplica on and working to consolidate informa on where possible across the organiza on • Ensure a single authorita ve source of agency informa on • Foster development of agency-wide solu ons that improve access to informa on for priority business needs • Ensure consistent management of core agency informa on assets to maximize informa on value and minimize risk • Reduce the level of effort required to respond to public disclosure requests • Develop, review, and update informa on management policies • Facilitate adop on of new informa on management prac ces (e.g., serve as ambassadors within their respec ve business units) • Serve as unified enforcement body to ensure that standards and policies are followed • Ini ate and/or advocate for efforts to improve informa on services and technologies to meet common business needs and address risks • Review and comment on major new data collec on or informa on management ini a ves Table B-2. Sample objectives and functions for DOT information governance team.

100 Leadership Guide for Strategic Information Management for State Departments of Transportation Role Responsibility Execuve Sponsor Provides leadership and guidance. Provides sponsorship for informaon governance process and acts as final arbiter or decision-maker. Informaon Strategist Understands agency informaon management issues and perspecves; facilitates agreement on goals, strategies, and priories; elevates issues to execuve sponsor as needed; leads and/or coordinates improvement iniaves. Provides liaison across organizaonal funcons to promote coordinaon and achieve synergies. Informaon Steward Business unit manager or subject maer expert assigned responsibility for a type of informaon. Stewards may be assigned to subject areas (e.g., highway safety, corridor planning) or content types (e.g., corporate policies, design plans). Responsible for liaison with informaon users and ensuring value of the informaon to the organizaon. Records Manager Oversees development and implementaon of records management policies, guidance, and management systems. Plans, organizes, directs, coordinates, and establishes controls for agency records acvies. Coordinates with agency program managers to ensure records creaon, maintenance, use, and disposion are in accordance with agency policy. Works with the agency informaon technology execuve to incorporate records management funconality into informaon systems appropriate to the records supported. Library Manager Oversees: (1) development and maintenance of physical, digital, and archive library collecons to meet the agency’s current informaon needs and document its history; (2) provision of reference, research, and other informaon services in support of agency business acvies; (3) maintenance of web-based informaon systems and databases providing agency staff access to library collecons and other informaon resources. Content Management System Owner Serves as business lead for a content management system (which may include a web content management system, an engineering content management system, an image management system, etc.). Establishes workflow and governance policies and supports their implementaon with training and monitoring acvies. Data System Owner Serves as business lead for a data warehouse, GIS portal, or business applicaon providing data reporng and analysis funcons. Solicits feedback from system users and plans, priorizes and signs off on system improvements. Informaon System Custodian/ Operaonal Steward Serves as technical lead for a data or content management system. Performs “hands on” informaon management tasks that require specialized informaon technology skills and permissions. Informaon User Stakeholders who provide input to Informaon Stewards and abide by established informaon management policies and guidance related to informaon storage, organizaon, naming convenons, documentaon, and metadata. Become informed about available informaon resources and how to navigate them. Table B-3. Sample information governance roles and responsibilities.

Information Management Functions, Roles, and Competencies 101 Topic Descripon Informaon Curaon and Provisioning Informaon creaon, producon, distribuon, selecon, collecon, and access services; clarificaon of user informaon needs; informaon retrieval and evaluaon; informaon synthesis and presentaon; informaon delivery via different modalies Informaon Preservaon Informaon appraisal, preservaon, and archiving technologies; standards and issues; formats; protecon approaches Informaon Strategy Organizaonal analysis, business informaon assessment, informaon audits, organizaonal readiness assessment, return-on- investment analysis, informaon system development life cycle Informaon Architecture and Organizaon User-centered design; human-informaon interacon; database design; data and content modeling and classificaon methods; creaon of controlled vocabularies and taxonomies; search algorithms, tools, and methods; search engine opmizaon; web analycs; website design including navigaon, workflow, and labeling; prototyping Informaon Assurance Informaon risk assessment and migaon; handling private and confidenal informaon; copyright and intellectual property Records Management Records appraisal, retenon, and disposal principles and pracces; assessment of compliance needs based on understanding of legal and regulatory requirements; ability to analyze business process and develop appropriate policies and workflow Business Intelligence Data warehouse design, dimensional modeling, online analycal processing (OLAP), data governance Data Analysis/ Data Science Stascal analysis and modeling, opmizaon, algorithms, data visualizaon, data mining, data integraon, data modeling, programming and scripng, machine learning, analycs tools, and funcon libraries Table B-4. Sample information management areas of expertise.

Abbreviations and acronyms used without definitions in TRB publications: A4A Airlines for America AAAE American Association of Airport Executives AASHO American Association of State Highway Officials AASHTO American Association of State Highway and Transportation Officials ACI–NA Airports Council International–North America ACRP Airport Cooperative Research Program ADA Americans with Disabilities Act APTA American Public Transportation Association ASCE American Society of Civil Engineers ASME American Society of Mechanical Engineers ASTM American Society for Testing and Materials ATA American Trucking Associations CTAA Community Transportation Association of America CTBSSP Commercial Truck and Bus Safety Synthesis Program DHS Department of Homeland Security DOE Department of Energy EPA Environmental Protection Agency FAA Federal Aviation Administration FAST Fixing America’s Surface Transportation Act (2015) FHWA Federal Highway Administration FMCSA Federal Motor Carrier Safety Administration FRA Federal Railroad Administration FTA Federal Transit Administration HMCRP Hazardous Materials Cooperative Research Program IEEE Institute of Electrical and Electronics Engineers ISTEA Intermodal Surface Transportation Efficiency Act of 1991 ITE Institute of Transportation Engineers MAP-21 Moving Ahead for Progress in the 21st Century Act (2012) NASA National Aeronautics and Space Administration NASAO National Association of State Aviation Officials NCFRP National Cooperative Freight Research Program NCHRP National Cooperative Highway Research Program NHTSA National Highway Traffic Safety Administration NTSB National Transportation Safety Board PHMSA Pipeline and Hazardous Materials Safety Administration RITA Research and Innovative Technology Administration SAE Society of Automotive Engineers SAFETEA-LU Safe, Accountable, Flexible, Efficient Transportation Equity Act: A Legacy for Users (2005) TCRP Transit Cooperative Research Program TDC Transit Development Corporation TEA-21 Transportation Equity Act for the 21st Century (1998) TRB Transportation Research Board TSA Transportation Security Administration U.S.DOT United States Department of Transportation

TRA N SPO RTATIO N RESEA RCH BO A RD 500 Fifth Street, N W W ashington, D C 20001 A D D RESS SERV ICE REQ U ESTED N O N -PR O FIT O R G . U .S. PO STA G E PA ID C O LU M B IA , M D PER M IT N O . 88 Leadership G uide for Strategic Inform ation M anagem ent for State D epartm ents of Transportation TRB ISBN 978-0-309-37550-4 9 7 8 0 3 0 9 3 7 5 5 0 4 9 0 0 0 0