National Academies Press: OpenBook

Airport Sustainability Practices (2016)

Chapter: Appendix B - Usability Surveys

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Page 38
Suggested Citation:"Appendix B - Usability Surveys ." National Academies of Sciences, Engineering, and Medicine. 2016. Airport Sustainability Practices. Washington, DC: The National Academies Press. doi: 10.17226/23644.
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Page 38
Page 39
Suggested Citation:"Appendix B - Usability Surveys ." National Academies of Sciences, Engineering, and Medicine. 2016. Airport Sustainability Practices. Washington, DC: The National Academies Press. doi: 10.17226/23644.
×
Page 39
Page 40
Suggested Citation:"Appendix B - Usability Surveys ." National Academies of Sciences, Engineering, and Medicine. 2016. Airport Sustainability Practices. Washington, DC: The National Academies Press. doi: 10.17226/23644.
×
Page 40
Page 41
Suggested Citation:"Appendix B - Usability Surveys ." National Academies of Sciences, Engineering, and Medicine. 2016. Airport Sustainability Practices. Washington, DC: The National Academies Press. doi: 10.17226/23644.
×
Page 41

Below is the uncorrected machine-read text of this chapter, intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text of each book. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.

38 APPENDIX B Usability Surveys 1. What is your main reason for using the SAGA website and does the website help you to achieve your goals? I’ve used it to search practices, and have used most of the features. I’ve used Learn, Plan and Search. I like to see what other airports are doing and how they are using the site. I can then contact airports for more detailed questions and have a point of contact. I don’t really use the website to learn about particular sustainability practices. I love the case examples and networking opportunities. I’ve browsed it in the past, but never used it for any specific purpose SAGA has come up in my work but I haven’t really looked at the website. I am new to waste, before that I was working on aircraft noise. I was under the impression that the website might be USA focused. I am located in Canada, so some components might not be applicable. I’ve used it to search practices to see what others are doing. I’ve entered practices and we plan to enter a lot more with our new sustainability person on board. Our Public Affairs person uses it a lot. 2. Please share any comments, thoughts or suggestions for improving the website. Title in case example not long enough. Data entry did not work. Reportability of metrics is confusing— what does it mean? I like to know who is doing what. A lot of the practices are incomplete or are missing information. Some also seem expensive based on the information on the website. However, the practices can be scalable to other airports with smaller cost implications, therefore being much more affordable to other airports. Inputting the information into the website is valuable but the costs might scare people. The questions on the submittal form can be confusing. I am not always sure which perspective I need to take: do the questions apply to my airport specifically, or do they apply to airports in general? A simple question, information and/or definitions to set me up would be helpful. Provide more detail on definitions and terms use. It would be nice to be able to select more than one choice on the drop down menu when inputting a practice/case example. It is not clear what link to provide when asked to provide one when adding a case example. Not sure what “reportability of metrics” is supposed to mean. Pretty easy to use Reportability of metrics confusing. Climate type confusing. Default selection is weird. Should be some guidance to developing title. Should be some additional messaging around adding a case example. User guide to adding practice and case example? Should be more of a push to add practices (share function should be stronger)—if this is your first time using SAGA, need more direction. Site is a little slow.

39 Looks to be focused around buildings and maintenance—maybe could be expanded to look more broadly at sustainability initiatives and community stewardship. Do not understand reportability of metrics question. Why are climate conditions only hot vs. cold; i.e., why not precipitation levels? 3. How long did it take you to create your entry? 30 min total (5–10 min for data assembly) 30 min sitting down with a colleague to collect data; 15 min writing up the summary; 15 min to upload the information. Probably about a half an hour. 15 minutes to upload. A few hours (3 hours) to collect information for and write up case example. Just a few minutes, but the data that we get from the program take a long time. Our auditors collect the data. 30 min to assemble data. Was unable to enter it in SAGA. I knew the data, so it only took as long as our phone call. 4. Do you have a bug or performance issue to report? Yes. The form didn’t accept all my inputs. I got an error message upon submittal. My data was not saved and I received an error message upon submitting my case example, but when I refreshed the entry my case example was there. The practice did not upload properly. Multiple questions are broad so they are easy to answer. However some questions need clarification. Writing up the program in 2–3 paragraphs is pretty hard. Messaging is annoying upon completion of data entry. When you filter by airport characteristics, there is no sorting of results. Could not connect—got shut out after homepage. Clear to use, no problems to report. Could not connect beyond homepage.

Abbreviations and acronyms used without definitions in TRB publications: A4A Airlines for America AAAE American Association of Airport Executives AASHO American Association of State Highway Officials AASHTO American Association of State Highway and Transportation Officials ACI–NA Airports Council International–North America ACRP Airport Cooperative Research Program ADA Americans with Disabilities Act APTA American Public Transportation Association ASCE American Society of Civil Engineers ASME American Society of Mechanical Engineers ASTM American Society for Testing and Materials ATA American Trucking Associations CTAA Community Transportation Association of America CTBSSP Commercial Truck and Bus Safety Synthesis Program DHS Department of Homeland Security DOE Department of Energy EPA Environmental Protection Agency FAA Federal Aviation Administration FAST Fixing America’s Surface Transportation Act (2015) FHWA Federal Highway Administration FMCSA Federal Motor Carrier Safety Administration FRA Federal Railroad Administration FTA Federal Transit Administration HMCRP Hazardous Materials Cooperative Research Program IEEE Institute of Electrical and Electronics Engineers ISTEA Intermodal Surface Transportation Efficiency Act of 1991 ITE Institute of Transportation Engineers MAP-21 Moving Ahead for Progress in the 21st Century Act (2012) NASA National Aeronautics and Space Administration NASAO National Association of State Aviation Officials NCFRP National Cooperative Freight Research Program NCHRP National Cooperative Highway Research Program NHTSA National Highway Traffic Safety Administration NTSB National Transportation Safety Board PHMSA Pipeline and Hazardous Materials Safety Administration RITA Research and Innovative Technology Administration SAE Society of Automotive Engineers SAFETEA-LU Safe, Accountable, Flexible, Efficient Transportation Equity Act: A Legacy for Users (2005) TCRP Transit Cooperative Research Program TDC Transit Development Corporation TEA-21 Transportation Equity Act for the 21st Century (1998) TRB Transportation Research Board TSA Transportation Security Administration U.S.DOT United States Department of Transportation

NO N-PRO FIT O RG . U.S. PO STAG E PA ID CO LUM BIA, M D PER M IT NO . 88 TRANSPORTATION RESEARCH BOARD 5 0 0 F ifth S tre e t, N W W a s h in g to n , D C 2 0 0 0 1 A D D R ESS SER VICE R EQ UESTED ISBN 978-0-309-38976-1 9 7 8 0 3 0 9 3 8 9 7 6 1 9 0 0 0 0

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TRB's Airport Cooperative Research Program (ACRP) Synthesis 77: Airport Sustainability Practices compiles information about airport sustainability practices and adds them to the Sustainable Aviation Guidance Alliance (SAGA) website. The SAGA website was developed to assist airport operators in developing sustainability programs and provide guidance to those who have new data to input. The website contains entries on more than 900 sustainability practices that were developed by SAGA’s initial stakeholder group. However, a large percentage of these entries do not contain actual practice data.

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