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Suggested Citation:"Acronyms." National Academies of Sciences, Engineering, and Medicine. 2017. Uses of Social Media to Inform Operational Response and Recovery During an Airport Emergency. Washington, DC: The National Academies Press. doi: 10.17226/24871.
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Page 40

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40 COC Communications Operations Centre DigiDOC Digital Disaster Operations Center DPS Department of Public Safety EIA Edmonton International Airport EOC Emergency operations center FDEM Florida Department of Emergency Management FEMA Federal Emergency Management Agency FSU.VOST Florida State University Virtual Operations Support Team FTE Full-time equivalent JFK John F. Kennedy International Airport JFSOC Joint Family Support Operations Center JIC Joint information center MSP Minneapolis–Saint Paul International Airport NYC OEM New York City Office of Emergency Management PIO Public information officer SM Social media SMEM Social media applied to emergency management; social media for emergency management SWA Southwest Airlines UND University of North Dakota UPD University Police Department YVR Vancouver International Airport ACRONYMS

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 Uses of Social Media to Inform Operational Response and Recovery During an Airport Emergency
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TRB's Airport Cooperative Research Program (ACRP) Synthesis 82: Uses of Social Media to Inform Operational Response and Recovery During an Airport Emergency summarizes airport practices and tools used by airport emergency managers. Using social media for emergency management, airports glean information and intelligence from the stream of posts and messages passing through social media and then apply this information to enhance situational awareness and resource allocation decisions by emergency managers. Such uses raise the stakes for timeliness of data extraction and validation of the results, especially if the information is going to be used for resource allocation and other decision making.

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