Administration of ADA Paratransit Eligibility Appeal Programs (2018)

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G-1 A P P E N D I X G King County Metro Paratransit Eligibility Appeal Brochure

ADA Paratransit Eligibility Appeal f King County Metro finds you ineligible or conditionally eligible for ADA paratransit services, you have the right to appeal when you do not agree with that determination. ADA Paratransit Services are provided by Access Transportation in King County. By federal law, an independent party must handle your appeal. Harborview Medical Center is the appeal administrator for King County Metro. There are two steps to the appeal process. Need this information in an alternate format? This information is available in large print, Braille, on audiotape or diskette by calling: • 206-263-3113 • TTY Relay: 711 E-mail: accessible.services@kingcounty.gov Department of Transportation Metro Transit Division Accessible Services 206-263-3113 TTY Relay:711 I 1792 (Rev. 09/2015)

First step: After receiving a notification of ineligibility or conditional eligibility, within 60 days you may send a brief letter to King County Metro stating you intend to appeal and the reasons for your appeal. Send the letter to: Access Paratransit Eligibility Appeals King County Metro Accessible Services, KSC-TR-0200 201 S Jackson St Seattle, WA 98104-3854 You may also provide your intent to appeal by phone or email at: 206-263-3113 (TTY Relay: 711) accessible.services@kingcounty.gov Second step: Within 30 days of the date your letter reaches King County Metro, you will be contacted to set up either an appeal evaluation or an appeal hearing, depending on your original evaluation. An appeal evaluation is conducted by a different evaluator than your original evaluation. Evaluations (plus transportation to and from the appointment) will be conducted at Harborview at no cost to you. You will be notified by mail of the results after the appeal evaluation is completed. If you still do not agree with the decision, you may follow the directions in “First step” to request an appeal hearing. An appeal hearing will be held at Harborview Medical Center. • You may send written information or participate via a telephone conference call. • You may also attend the appeal hearing at Harborview. If you attend the appeal hearing, you may bring another person with you. Braille material, voice amplification, a sign language interpreter, or other aids or services you may require will be provided at no cost to you if you request them at the time you make the appointment. Within 30 days of the appeal hearing, the appeal administrator will make the final eligibility determination and notify you in writing. If you are found ineligible or conditionally eligible after the appeal hearing, you may reapply for ADA paratransit eligibility any time your condition changes.

Abbreviations and acronyms used without definitions in TRB publications: A4A Airlines for America AAAE American Association of Airport Executives AASHO American Association of State Highway Officials AASHTO American Association of State Highway and Transportation Officials ACI–NA Airports Council International–North America ACRP Airport Cooperative Research Program ADA Americans with Disabilities Act APTA American Public Transportation Association ASCE American Society of Civil Engineers ASME American Society of Mechanical Engineers ASTM American Society for Testing and Materials ATA American Trucking Associations CTAA Community Transportation Association of America CTBSSP Commercial Truck and Bus Safety Synthesis Program DHS Department of Homeland Security DOE Department of Energy EPA Environmental Protection Agency FAA Federal Aviation Administration FAST Fixing America’s Surface Transportation Act (2015) FHWA Federal Highway Administration FMCSA Federal Motor Carrier Safety Administration FRA Federal Railroad Administration FTA Federal Transit Administration HMCRP Hazardous Materials Cooperative Research Program IEEE Institute of Electrical and Electronics Engineers ISTEA Intermodal Surface Transportation Efficiency Act of 1991 ITE Institute of Transportation Engineers MAP-21 Moving Ahead for Progress in the 21st Century Act (2012) NASA National Aeronautics and Space Administration NASAO National Association of State Aviation Officials NCFRP National Cooperative Freight Research Program NCHRP National Cooperative Highway Research Program NHTSA National Highway Traffic Safety Administration NTSB National Transportation Safety Board PHMSA Pipeline and Hazardous Materials Safety Administration RITA Research and Innovative Technology Administration SAE Society of Automotive Engineers SAFETEA-LU Safe, Accountable, Flexible, Efficient Transportation Equity Act: A Legacy for Users (2005) TCRP Transit Cooperative Research Program TDC Transit Development Corporation TEA-21 Transportation Equity Act for the 21st Century (1998) TRB Transportation Research Board TSA Transportation Security Administration U.S.DOT United States Department of Transportation

TRANSPORTATION RESEARCH BOARD 5 0 0 F ifth S tre e t, N W W a s h in g to n , D C 2 0 0 0 1 A D D R ESS SER VICE R EQ UESTED ISBN 978-0-309-39020-0 9 780309 390200 9 0 0 0 0 Adm inistration of ADA Paratransit Eligibility Appeal Program s TCRP Synthesis 133 TRB