Guidebook on Best Practices for Airport Cybersecurity (2015)

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149 Instructions Multimedia material including narrated training lessons, a training poster, and a library of references can be found on the accompanying CD-ROM. The objective of this material is to provide airport staff with instruction on the primary cybersecurity best practices expected of them. The multimedia material also offers senior managers, IT professionals, and consultants instruction and helpful resources with regard to cybersecurity. Once placed into a CD/DVD drive on a computer, the CD should start; navigate to the CD menu and click on Multimedia Material. If the CD does not start automatically, open up a file browser, navigate to and click on START.html in the root directory. The multimedia material is primarily designed to be viewed by airport staff, senior managers, IT personnel, and consultants/tenants. When it first opens, a brief lesson will play that explains these roles and how to get started using the material. The four characters that are used throughout the material to represent these four primary roles are introduced in this first lesson. When this lesson concludes, the Role toolbox should slide out and the screen should look like Figure 7. A P P E N D I X D Using the Multimedia Material Figure 7. Multimedia main screen.

150 Guidebook on Best Practices for Airport Cybersecurity Figure 8. Multimedia toolboxes. Figure 9. Presentation controls. To get started, click on the role in the Role toolbox that best matches your position. Other toolboxes will appear with content that is customized for your role as shown in Figure 8. The lessons are narrated, so please make sure sound is on. All spoken words appear as text as well. Buttons appear in the top banner of all of the toolboxes. Clicking on the question mark will bring up the help file. Clicking on the red arrow will collapse the toolbox to display just the banner to free up screen space. Clicking on the red “X” will close the toolbox, causing it to shrink to an icon that is docked on the left side of the screen. Clicking on this icon will reopen the toolbox. The Content toolbox displays a hierarchical outline of the topics available. Click on the “+” and “-” signs to expand and collapse sub-topics, respectively. Once you click on a topic, the lesson will start in the right-hand portion of the screen. When a lesson is complete, select another topic. Although the lessons are arranged in an order, you can view them in any order you wish. The Library toolbox functions in a similar way to the Content toolbox but displays references and resources that may be of interest to you. Although each lesson is timed to run at a particular pace, you can use the controls at the lower right-hand side of the screen (Figure 9) to play, pause, advance, or rewind the presentation. The Search tool allows you to enter keywords as search criteria. Over 60 documents identified as being relevant to airport cybersecurity during the literature search portion of this project will be searched. This tool doesn’t slide out by default when the application opens but, like other tools, can be opened by clicking on its icon on the left-hand side of the screen. After entering keyword(s)

Using the Multimedia Material 151 into the search criteria textbox, click Submit to list documents that contain the words entered. This list is ranked in descending order of relevance, as determined by a count of keywords asso- ciated with each document. Clicking on the link associated with each search result will bring up the document in the primary right-hand panel, as shown in Figure 10. At the bottom of the list is a link to clear the results so that another search can be performed. The list can also be cleared by simply typing in new keyword(s) and clicking Submit. Technical Considerations The multimedia material operates within a standard web browser (Internet Explorer and Firefox were tested). If the material does not open, try a different web browser. All functionality is delivered using HTML5, CSS, and JavaScript technology. JQuery is used for some functions. No proprietary software is required. All content with the exception of most of the documents referenced in the library are links to locations on the Internet. These links were current upon publication of this document. The configuration of the roles and content is handled by XML files in the root directory of the application. Individuals familiar with editing XML can adjust or add to this content as they wish. The actual lessons cannot be changed, but they can be added or removed if desired. Figure 10. Multimedia document search.

Abbreviations and acronyms used without definitions in TRB publications: A4A Airlines for America AAAE American Association of Airport Executives AASHO American Association of State Highway Officials AASHTO American Association of State Highway and Transportation Officials ACI–NA Airports Council International–North America ACRP Airport Cooperative Research Program ADA Americans with Disabilities Act APTA American Public Transportation Association ASCE American Society of Civil Engineers ASME American Society of Mechanical Engineers ASTM American Society for Testing and Materials ATA American Trucking Associations CTAA Community Transportation Association of America CTBSSP Commercial Truck and Bus Safety Synthesis Program DHS Department of Homeland Security DOE Department of Energy EPA Environmental Protection Agency FAA Federal Aviation Administration FHWA Federal Highway Administration FMCSA Federal Motor Carrier Safety Administration FRA Federal Railroad Administration FTA Federal Transit Administration HMCRP Hazardous Materials Cooperative Research Program IEEE Institute of Electrical and Electronics Engineers ISTEA Intermodal Surface Transportation Efficiency Act of 1991 ITE Institute of Transportation Engineers MAP-21 Moving Ahead for Progress in the 21st Century Act (2012) NASA National Aeronautics and Space Administration NASAO National Association of State Aviation Officials NCFRP National Cooperative Freight Research Program NCHRP National Cooperative Highway Research Program NHTSA National Highway Traffic Safety Administration NTSB National Transportation Safety Board PHMSA Pipeline and Hazardous Materials Safety Administration RITA Research and Innovative Technology Administration SAE Society of Automotive Engineers SAFETEA-LU Safe, Accountable, Flexible, Efficient Transportation Equity Act: A Legacy for Users (2005) TCRP Transit Cooperative Research Program TEA-21 Transportation Equity Act for the 21st Century (1998) TRB Transportation Research Board TSA Transportation Security Administration U.S.DOT United States Department of Transportation

TRA N SPO RTATIO N RESEA RCH BO A RD 500 Fifth Street, N W W ashington, D C 20001 A D D RESS SERV ICE REQ U ESTED ISBN 978-0-309-30880-9 9 7 8 0 3 0 9 3 0 8 8 0 9 9 0 0 0 0 N O N -PR O FIT O R G . U .S. PO STA G E PA ID C O LU M B IA , M D PER M IT N O . 88 G uidebook on Best Practices for A irport Cybersecurity A CRP Report 140 TRB