Food and Beverage and Retail Operators: The Costs of Doing Business at Airports (2017)

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58 Appendix A Survey Questionnaire ACRP Survey—Food and Beverage and Retail Operations: The Costs of Doing Business at Airports 1) Please tell us about you. Airport: Name: Telephone no: E-mail address: 2) What employee costs do your concessionaires pay to operate at the airport? Select YES, NO, or Don't Know Food and Beverage Operators Retail Operators Employee Parking Transportation Fee Fingerprinting Application Badge Fee Replacement Badge Fee Renewal Badge Fee

59 3) What utility costs do your concessionaires pay to operate at the airport? Select YES, NO, or Don't Know Food and Beverage Operators Retail Operators Electricity Gas Water Food and Beverage Operators Retail Operators Trash and Waste Plumbing Grease Removal Recycling IT/Internet Phone 4) What facility maintenance fees do your concessionaires pay to operate at the airport? Select YES, NO, or Don't Know Food and Beverage Operators Retail Operators Janitorial/Daily Cleaning Common Area Maintenance Pest Management

60 Vent-a-Hood Cleaning and Vent Screen Replacement Annual Refurbishment Mid-Term Refurbishment Routine and Preventive Maintenance 5) What customer service costs do your concessionaires pay to operate at the airport? Select YES, NO, or Don't Know Food and Beverage Operators Retail Operators Marketing Fee Mystery Shopping (not included with marketing fee) Pricing Comparison Surveys Customer Service Training Compliance Violation Fees/Penalties 6) What “LOCAL” costs/fees do your concessionaires pay to operate at the airport? Select YES, NO, or Don't Know Food and Beverage Operators Retail Operators Living Wage ($ above minimum wage) Health Inspections Local Business Taxes—if yes, specify in blank space below Permits—if yes, specify in blank space below

61 7) What “OTHER” costs/fees do your concessionaires pay to operate at the airport? Select YES, NO, or Don't Know Food and Beverage Operators Retail Operators Central Distribution and Delivery Fee Privilege Fee (not MAG or % rent) Office Space Support/Storage Space Performance Bond Security Surcharge 8) Please indicate any other costs or fees not listed above concessionaires pay to operate at the airport? List costs/fees and provide brief comment. Please list other costs/fees: Food and BeverageOperators Retail Operators

62 9) What type of insurance is required to operate at the airport? Select all that apply [ ] Worker's Compensation Insurance [ ] Comprehensive General Liability [ ] Comprehensive Auto Liability [ ] Builder's or Contractor Insurance [ ] Liquor Liability Coverage [ ] Other—Write in: _________________________________________________ 10) How are the costs of operations communicated to concessionaires? Select all that apply. [ ] During RFP Process [ ] Lease Agreement [ ] Airport Rates and Charges List [ ] Tenant Meetings [ ] Tenant Handbook [ ] Other—Write in: _________________________________________________ 11) Based on feedback from concessionaires, what do they indicate as the #1 unexpected cost/fee to do business at the airport? 12) If your airport has experienced some food and beverage or retail operations that have failed or ceased operations, what do you believe are the reasons? 13) Do you have other comments or insight you would like to share to help ACRP gain a better understanding of all the costs of doing business at airports?

63 14) Would you be willing to be interviewed as a case study example? Case study examples will have their airport named as exemplary and will be given a personalized review of their practices. ( ) Yes—please contact me to set up an interview ( ) No thank you 15) Do you have any materials (e.g. , lease agreements, pre-proposal presentations, airport rates, and charges list) you could share for potential inclusion in the ACRP Synthesis Report? ( ) Yes—please contact me for a copy ( ) No Thank You!