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Food and Beverage and Retail Operators: The Costs of Doing Business at Airports (2017)

Chapter: Appendix G - Concessionaire Survey Questionnaire

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Page 137
Suggested Citation:"Appendix G - Concessionaire Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2017. Food and Beverage and Retail Operators: The Costs of Doing Business at Airports. Washington, DC: The National Academies Press. doi: 10.17226/24849.
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Suggested Citation:"Appendix G - Concessionaire Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2017. Food and Beverage and Retail Operators: The Costs of Doing Business at Airports. Washington, DC: The National Academies Press. doi: 10.17226/24849.
×
Page 138
Page 139
Suggested Citation:"Appendix G - Concessionaire Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2017. Food and Beverage and Retail Operators: The Costs of Doing Business at Airports. Washington, DC: The National Academies Press. doi: 10.17226/24849.
×
Page 139
Page 140
Suggested Citation:"Appendix G - Concessionaire Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2017. Food and Beverage and Retail Operators: The Costs of Doing Business at Airports. Washington, DC: The National Academies Press. doi: 10.17226/24849.
×
Page 140
Page 141
Suggested Citation:"Appendix G - Concessionaire Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2017. Food and Beverage and Retail Operators: The Costs of Doing Business at Airports. Washington, DC: The National Academies Press. doi: 10.17226/24849.
×
Page 141
Page 142
Suggested Citation:"Appendix G - Concessionaire Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2017. Food and Beverage and Retail Operators: The Costs of Doing Business at Airports. Washington, DC: The National Academies Press. doi: 10.17226/24849.
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Page 142

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138 Appendix G Concessionaire Survey Questionnaire 1) Please tell us about you. Company: _________________________________________________ Your Name: _________________________________________________ Telephone No: _________________________________________________ E-mail address: _________________________________________________ 2) What is the #1 unexpected cost/fee to do business at the airport? ________________________________________________________________________________________ ________________________________________________________________________________________ 3) What are the typical employee costs your company is required to pay to operate at the airport? Select all that apply. Type in other employee costs not listed. Food & Beverage Operators Retail Operators Employee Parking ( ) ( ) Transportation Fee ( ) ( ) Fingerprinting Application ( ) ( ) Badge Fee ( ) ( ) Replacement Badge Fee ( ) ( ) Renewal Badge Fee ( ) ( ) ACRP Survey—Airport Concessionaires: The Costs of Doing Business at Airports—Sept. 2016

139 4) What are the typical utility costs your company is required to pay to operate at the airport? Select all that apply. Type in other utility costs not listed. Food & Beverage Operators Retail Operators Electricity ( ) ( ) Gas ( ) ( ) Water ( ) ( ) Trash and Waste ( ) ( ) Plumbing ( ) ( ) Grease Removal ( ) ( ) Recycling ( ) ( ) IT/Internet ( ) ( ) Phone ( ) ( ) 5) What are the typical facility maintenance costs your company is required to pay to operate at the airport? Select all that apply. Type in other costs not listed. Food & Beverage Operators Retail Operators Janitorial/Daily Cleaning ( ) ( ) Common Area Maintenance ( ) ( ) Pest Management ( ) ( ) Vent-a-Hood Cleaning and Vent Screen Replacement ( ) ( ) Annual Refurbishment ( ) ( ) Mid Term Refurbishment ( ) ( ) Routine and Preventive Maintenance ( ) ( )

140 Food & Beverage Operators Retail Operators Marketing Fee ( ) ( ) Mystery Shopping (not included with marketing fee) ( ) ( ) Pricing Comparison Surveys ( ) ( ) Customer Service Training ( ) ( ) Compliance Violation Fees/Penalties ( ) ( ) 7) What are the typical "LOCAL" costs your company is required to pay to operate at the airport? Select all that apply. Type in other costs not listed. Food & Beverage Operators Retail Operators Living Wage ($ above minimum wage) ( ) ( ) Health Inspections ( ) ( ) Local Business Taxes—if yes, specify in blank space below ( ) ( ) Permits—if yes, specify in blank space below ( ) ( ) 8) What are the "OTHER" costs your company is required to pay to operate at the airport? Select all that apply. Type in other costs not listed. Food & Beverage Operators Retail Operators Central Distribution and Delivery Fee ( ) ( ) Privilege Fee (not MAG or % rent) ( ) ( ) Office Space ( ) ( ) Support/Storage Space ( ) ( ) Performance Bond ( ) ( ) Security Surcharge ( ) ( ) 6) What are the typical customer service costs your company is required to pay to operate at the airport? Select all that apply. Type in other employee costs not listed.

141 9) Please indicate any other costs or fees not listed above that your company is required pay to operate at the airport? List costs/fees and provide brief comment Other Costs/Fees Food & Beverage Operators Retail Operators 10) What type of insurance is typically required for your company to operate at the airport? Select all that apply [ ] Worker's Compensation Insurance [ ] Comprehensive General Liability [ ] Comprehensive Auto Liability [ ] Builder's or Contractor Insurance [ ] Liquor Liability Coverage [ ] Other—Write In: _________________________________________________ 11) How are the costs of operations typically communicated to your company? Select all that apply. [ ] During RFP Process [ ] Lease Agreement [ ] Airport Rates and Charges List [ ] Tenant Meetings [ ] Tenant Handbook [ ] Other - Write In: _________________________________________________ 12) What airport or airports are your responses based upon? Please indicate. ________________________________________________________________________________________ ________________________________________________________________________________________ 13) If your company has ceased operations at an airport, do you believe operating costs were a factor in ceasing operations? Is so, please provide some specifics regarding your experience. ________________________________________________________________________________________ ________________________________________________________________________________________ 14) Do you have other comments to help ACRP gain a better understanding of all the costs of doing business at airports? ________________________________________________________________________________________ ________________________________________________________________________________________ 15) Would you be willing to be interviewed as a case study example? Case study examples will have their company named in the report that will be distributed to the airport industry. ( ) Yes—please contact me to set up an interview ( ) No thank you Thank You!

Abbreviations and acronyms used without definitions in TRB publications: A4A Airlines for America AAAE American Association of Airport Executives AASHO American Association of State Highway Officials AASHTO American Association of State Highway and Transportation Officials ACI–NA Airports Council International–North America ACRP Airport Cooperative Research Program ADA Americans with Disabilities Act APTA American Public Transportation Association ASCE American Society of Civil Engineers ASME American Society of Mechanical Engineers ASTM American Society for Testing and Materials ATA American Trucking Associations CTAA Community Transportation Association of America CTBSSP Commercial Truck and Bus Safety Synthesis Program DHS Department of Homeland Security DOE Department of Energy EPA Environmental Protection Agency FAA Federal Aviation Administration FAST Fixing America’s Surface Transportation Act (2015) FHWA Federal Highway Administration FMCSA Federal Motor Carrier Safety Administration FRA Federal Railroad Administration FTA Federal Transit Administration HMCRP Hazardous Materials Cooperative Research Program IEEE Institute of Electrical and Electronics Engineers ISTEA Intermodal Surface Transportation Efficiency Act of 1991 ITE Institute of Transportation Engineers MAP-21 Moving Ahead for Progress in the 21st Century Act (2012) NASA National Aeronautics and Space Administration NASAO National Association of State Aviation Officials NCFRP National Cooperative Freight Research Program NCHRP National Cooperative Highway Research Program NHTSA National Highway Traffic Safety Administration NTSB National Transportation Safety Board PHMSA Pipeline and Hazardous Materials Safety Administration RITA Research and Innovative Technology Administration SAE Society of Automotive Engineers SAFETEA-LU Safe, Accountable, Flexible, Efficient Transportation Equity Act: A Legacy for Users (2005) TCRP Transit Cooperative Research Program TDC Transit Development Corporation TEA-21 Transportation Equity Act for the 21st Century (1998) TRB Transportation Research Board TSA Transportation Security Administration U.S.DOT United States Department of Transportation

NO N-PRO FIT O RG . U.S. PO STAG E PA ID CO LUM BIA, M D PER M IT NO . 88 TRANSPORTATION RESEARCH BOARD 5 0 0 F ifth S tre e t, N W W a s h in g to n , D C 2 0 0 0 1 A D D R ESS SER VICE R EQ UESTED ISBN 978-0-309-39005-7 9 7 8 0 3 0 9 3 9 0 0 5 7 9 0 0 0 0 Food and Beverage and Retail Operators: The Costs of Doing Business at Airports ACRP Synthesis 81 TRB

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TRB's Airport Cooperative Research Program (ACRP) Synthesis 81: Food and Beverage and Retail Operators: The Costs of Doing Business at Airports explores ways to comprehend the complex airport terminal operating environment in order to understand and forecast operating costs and to judge the potential for success and profitability. The synthesis compiles practices of airports to improve the communication of cost data to better evaluate and make decisions based on the total cost of doing business at airports.

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