Benchmarking and Comparative Measurement for Effective Performance Management by Transportation Agencies (2019)

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Effective Performance Management by Transportation Agencies Benchmarking Pilots Benchmarking and Comparative Measurement Resources 146 Websites American Bus Benchmarking Group. https://americanbusbenchmarking.org/. Benchmarking Group of North American Light Rail Systems. https://www.goalbenchmarking.org/. International Bus Benchmarking Group. https://busbenchmarking.org/. National Water and Wastewater Benchmarking Initiative. http://www.nationalbenchmarking.ca/. FHWA External TPM Links containing links to state DOTs and other transportation agency dashboards. https://www.fhwa.dot.gov/tpm/links_external.cfm. Virginia DOT Dashboard. http://dashboard.virginiadot.org/default.aspx. Reports 2017 Tri-State Performance Measures: 2017 Annual Report. Maine DOT, New Hampshire DOT, and Vermont DOT. 2018. http://vtrans.vermont.gov/sites/aot/files/portal/documents/other/2017%20Tri- State%20Report.pdf. Benchmarking Best Practices of Demand Responsive Transit Systems (California PATH Program/UC Berkeley, 2003) presents the results of a nationwide study of Demand Responsive Transit systems and evaluates the implementations of advanced technologies and practices on these agencies’ productivity and operating costs. https://merritt.cdlib.org/d/ark:%252F13030%252Fm5rr20z3/2/producer%252FPRR- 2003-01.pdf. Dynamic Benchmarking of Mass Transit Systems in the United States Using Data Envelopment Analysis and the Malmquist Productivity Index (Hokey Min and Young-Hyo Ahn, Journal of Business Logistics, 2017) analyzes multiple years of past performance data for 262 mass transit agencies in the United States by using data envelopment analysis and the Malmquist productivity index and concludes by providing practical guidelines for enhancing the efficiency of mass transit systems. http://onlinelibrary.wiley.com/doi/10.1111/jbl.12148/full. NCHRP 20-24(37) Comparative Performance Measurement Series aims to identify states that have achieved exemplary performance in various transportation system performance areas. States volunteered to participate in each of the performance areas. After the top performers were identified, research was conducted to identify what practices led to the better performance. NCHRP 20-68A, Scan 10-03: Best Practices in Performance Measurement for Highway Maintenance and Preservation (2012) examines performance measures related to highway maintenance and preservation operations. In particular, it looks at maintenance quality assurance (MQA) programs, how to establish MQA components, and how to use MQA data to establish priorities, allocate resources, and set targets. NCHRP 20-98: A Guide to Agency-Wide Knowledge Management for State DOTs (2015) is meant to aid state DOTs in developing knowledge management strategies for their agencies.

Effective Performance Management by Transportation Agencies Benchmarking Pilots Benchmarking and Comparative Measurement Resources 147 Bibliography Air Transport Research Society. “Global Airport Benchmarking Report.” 2017. http://www.atrsworld.org/airportawards.html. American Society of Civil Engineers. “2017 Infrastructure Report Card.” 2017. https://www.infrastructurereportcard.org/. Arndt, J, Suzie Edrington, Matthew Sandidge, Luca Quadrifoglio, and Judy Perkins. Peer Grouping and Performance Measurement to Improve Rural and Urban Transit in Texas. Texas Transportation Institute, 2011. https://static.tti.tamu.edu/tti.tamu.edu/documents/0-6205-1.pdf. Barron, Alex, and Mark Trompet. Transit Benchmarking. Railway and Transport Strategy Centre, Imperial College, London, 2012. Costello, S. B., T. F. P. Henning, and H. Shivaramu. Benchmarking the Operations and Maintenance of New Zealand’s Roading Sector. New Zealand Transport Agency Research Report 605, 2017. https://www.nzta.govt.nz/resources/research/reports/605/. Federal Aviation Administration and EUROCONTROL. Comparison of Air Traffic Management-Related Operational Performance: U.S./Europe. 2015. https://www.faa.gov/air_traffic/publications/media/us_eu_comparison_2015.pdf. Fields, M. Gregory, and Spence Purnell. 23rd Annual Highway Report on the Performance of State Highway Systems. Reason Foundation, 2018. https://reason.org/wp- content/uploads/2018/01/23rd_annual_highway_report.pdf. Florida Department of Highway Safety and Motor Vehicles. Motor Vehicle Administration Benchmarking Analysis. 2008. https://www.flhsmv.gov/CEM.pdf. Hampton Roads Transportation Planning Organization. Hampton Roads Regional Transit Benchmarking Study. 2017. https://www.hrtpo.org/uploads/docs/021617TPO-P13- Regional%20Transit%20Benchmarking%20Study.pdf. Huijser, M. P., J. W. Duffield, A. P. Clevenger, R. J. Ament, and P. T. McGowen. “Cost–Benefit Analyses of Mitigation Measures Aimed at Reducing Collisions with Large Ungulates in the United States and Canada: A Decision Support Tool.” Ecology and Society, Vol. 14, No. 2, p. 15, 2009. http://www.ecologyandsociety.org/vol14/iss2/art15/. Kahan, David. Farm Business Analysis Using Benchmarking. Food and Agriculture Organization of the United Nations. 2010. http://www.fao.org/uploads/media/4-BenchmarkingInternLores.pdf. Kimmel, Peter S. “Benchmarking for Facility Professionals. International Facility Management Association Foundation.” https://foundation.ifma.org/docs/default-source/Whitepapers/benchmarking-for- facility-professionals-ifma-foundation-whitepaper-small.pdf?sfvrsn=4. MacDonald, Douglas, et al. Transportation Performance Measures in Australia, Canada, Japan, and New Zealand. Federal Highway Administration, 2004. https://international.fhwa.dot.gov/performance/04transperfmeasure.pdf. Massachusetts Port Authority. Environmental Data Report. 2015. http://www.massport.com/media/2274/2015_edr_compiled_final_version.pdf. Mineta Transportation Group. “Low-Stress Bicycling and Network Connectivity.” 2012. https://transweb.sjsu.edu/research/low-stress-bicycling-and-network-connectivity. NineSquared. Transit Fare Benchmarking. 2017. https://ninesquared.com.au/wp- content/uploads/2017/11/2017-Fares-Benchmarking-Report-FINAL-.pdf.

Effective Performance Management by Transportation Agencies Benchmarking Pilots Benchmarking and Comparative Measurement Resources 148 Perk, Victoria, and Nilgun Kamp. Benchmark Rankings for Transit Systems in the United States. National Center for Transit Research and Florida DOT, 2004. https://www.nctr.usf.edu/pdf/527-03.pdf. Rowley, Jerome. “Six Sigma: The Three Types of Benchmarking.” 2014. https://4squareviews.com/2014/10/20/six-sigma-the-three-types-of-benchmarking/. Ryus, Paul. TCRP Report 141: A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry. Transportation Research Board, 2010. Spy Pond Partners. NCHRP Report 20-24(37)F: Establishment of Comparative Performance Measures Program Infrastructure to Support National System Performance Data Collection and Analysis. Transportation Research Board, 2011. Texas Transportation Institute. Peer Grouping and Performance Measurement to Improve Rural and Urban Transit in Texas. Texas Department of Transportation, 2011. https://static.tti.tamu.edu/tti.tamu.edu/documents/0-6205-1.pdf. Transit Cooperative Research Program. TCRP Report 141: A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry. Transportation Research Board, 2010. Trompet, Mark, Richard Anderson, and Daniel Graham. “Variability in Comparable Performance of Urban Bus Operations.” Transportation Research Record 2111, 2009. http://trrjournalonline.trb.org/doi/abs/10.3141/2111-20.