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Page 67
Suggested Citation:"Appendix C: Survey Summary." National Academies of Sciences, Engineering, and Medicine. 2020. Flight Plan to Recovery: Preparing Airports for the Return of the Traveling Public. Washington, DC: The National Academies Press. doi: 10.17226/25954.
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Suggested Citation:"Appendix C: Survey Summary." National Academies of Sciences, Engineering, and Medicine. 2020. Flight Plan to Recovery: Preparing Airports for the Return of the Traveling Public. Washington, DC: The National Academies Press. doi: 10.17226/25954.
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Page 69
Suggested Citation:"Appendix C: Survey Summary." National Academies of Sciences, Engineering, and Medicine. 2020. Flight Plan to Recovery: Preparing Airports for the Return of the Traveling Public. Washington, DC: The National Academies Press. doi: 10.17226/25954.
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Suggested Citation:"Appendix C: Survey Summary." National Academies of Sciences, Engineering, and Medicine. 2020. Flight Plan to Recovery: Preparing Airports for the Return of the Traveling Public. Washington, DC: The National Academies Press. doi: 10.17226/25954.
×
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Page 71
Suggested Citation:"Appendix C: Survey Summary." National Academies of Sciences, Engineering, and Medicine. 2020. Flight Plan to Recovery: Preparing Airports for the Return of the Traveling Public. Washington, DC: The National Academies Press. doi: 10.17226/25954.
×
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Suggested Citation:"Appendix C: Survey Summary." National Academies of Sciences, Engineering, and Medicine. 2020. Flight Plan to Recovery: Preparing Airports for the Return of the Traveling Public. Washington, DC: The National Academies Press. doi: 10.17226/25954.
×
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Suggested Citation:"Appendix C: Survey Summary." National Academies of Sciences, Engineering, and Medicine. 2020. Flight Plan to Recovery: Preparing Airports for the Return of the Traveling Public. Washington, DC: The National Academies Press. doi: 10.17226/25954.
×
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Suggested Citation:"Appendix C: Survey Summary." National Academies of Sciences, Engineering, and Medicine. 2020. Flight Plan to Recovery: Preparing Airports for the Return of the Traveling Public. Washington, DC: The National Academies Press. doi: 10.17226/25954.
×
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Suggested Citation:"Appendix C: Survey Summary." National Academies of Sciences, Engineering, and Medicine. 2020. Flight Plan to Recovery: Preparing Airports for the Return of the Traveling Public. Washington, DC: The National Academies Press. doi: 10.17226/25954.
×
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Suggested Citation:"Appendix C: Survey Summary." National Academies of Sciences, Engineering, and Medicine. 2020. Flight Plan to Recovery: Preparing Airports for the Return of the Traveling Public. Washington, DC: The National Academies Press. doi: 10.17226/25954.
×
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Suggested Citation:"Appendix C: Survey Summary." National Academies of Sciences, Engineering, and Medicine. 2020. Flight Plan to Recovery: Preparing Airports for the Return of the Traveling Public. Washington, DC: The National Academies Press. doi: 10.17226/25954.
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Page 77

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57 APPENDIX C: Survey Summary   1. How did you learn about the event? Value Percent Count Email from ACRP 59.3 35 Social Media Post from ACRP 1.7 1 ACRP Website 3.4 2 AAAE Hub 6.8 4 Colleague 20.3 12 Other - Please Specify 8.5 5 Totals 59 Email from ACRP  59% Social Media  Post from ACRP  2% ACRP Website  3% AAAE Hub  7% Colleague  20% Other ‐ Please  Specify  9%

58 Other - Please Specify Count AAAE Coronavirus Conference Call 1 AGTA-Sarah Fisher, The Parking Spot 1 LinkedIn 1 Not sure, AAAE or ACRP 1 Totals 4 2. My idea for additional related ACRP research is: Response ID Response 12 My area of interest/research/teaching is air transportation and airports. 14 None at this time. 15 Impact of pandemic response on the planning and design of airport terminals. 16 Go beyond the standard ACRP process . . . don't give up the submit idea/gain support/bid a $500K project but go beyond it sometimes. Consider paneling something like the FAA's ARC process, only without the political shape of the ARCs. 17 It is amazing the speed in which you could research and present on a current topic like this! 20 N/A 24 N/A 28 Creating a single point of contact/communication for the public to know what the best practice is for safe travel in this time of COVID-19.

59 Response ID Response 30 How airports are back-filling reallocated finances post-pandemic short term and medium term. Needs and uses for rainy day funds and during prolonged emergencies where airport tenants, concessionaires, and other stakeholders are also in fiscal distress. Tenant, concessionaire, and supplier contract language to manage risk of default during prolonged emergencies. 32 COVID-19: Social distancing terminal space requirements. 35 N/A 36 Better understanding of how traveler segments perceive risk could help airports accommodate and address concerns. Are leisure travelers more/less risk averse WRT COVID than business travelers, etc.? 37 Environmental impact (groundwater and surface water) of runway deicing chemistry. 39 Syntheses of effective practices for limiting the spread of viruses while maximizing safety, security, efficiency, and revenue. 41 A synthesis or quick response study, explaining efficacy of tests for disease. One of the first speakers addressed the fact that temperature readings were 50% or less effective, yet one of the airline speakers asked they be implemented immediately. Public health theater will not help and will be costly. 42 Trend in corporate travel and Part 135 operation in light of COVID-19. 43 How to modify airport terminal and concourse to create physical barriers for the next virus that attacks our civilization. 46 Recent concern nationally has been the impacts to small businesses. Would be good to address how small business owners are seeing the industry. 47 Best practices to enhance or ensure the safety of airline/airport employees, as well as airline passengers to restore confidence in commercial air travel as a necessary precursor to a rebound in both travel and tourism. 48 Maybe the same topics in 60 days with an update. They were all very interesting and important. 49 How the PPE requirements will impact the transportation industries operations.

60 Response ID Response 50 A synthesis project on how airports/airlines/other tenants coped with immediate impacts of pandemic on air travel and strategies to address passenger customer health and safety as traffic resumed. Immediate impacts would include measures to address financial impacts of dramatic reduction in traffic. 51 The math, HR trends, biosafety measures. 52 Maintaining positive customer experiences in crisis situations. 53 Aviation industry financial health and employment. 54 Would like to see the research into the effects of the UV lighting explained once it is available. I would really like to know if it is effective against this current coronavirus. 56 Addressing potential overlap/conflict between airport security measures and safety measures that may result in conflicting considerations under a pandemic crisis (e.g., passengers wearing masks through security checkpoints and customs; passengers abilities to carry their own drinking water aboard and through security; to reduce onboard aircraft object touching and interaction with airport vendor in purchasing water after security checkpoint). Are inflight airplane cabin indoor air quality (e.g., recirculation rates, temperature, humidity) and disinfection protocol changes needed under “new normal” public health conditions? What are the implications? 57 Logistical impacts to day-to-day operations. 60 Frequent surveying of customers to forecast demand for air travel and determine which safety measures people want or don’t want from airports and airlines. 61 None at this time. 62 Safety resources for airports, latest developments, legal and liability issues with regard to exposure to COVID-19. 64 Cost of aircraft navigational services around the world.

61 3. What about this event did you find valuable? Response ID Response 8 Was not able to attend due to schedule conflict but will review the recording. 10 Was unable to connect/attend. 12 Unfortunately, I’ve missed it because I was waiting for my registration being accepted as I submit it without reply. 13 We had storms going through here that afternoon, taking out our Internet for a portion of the afternoon. I'll watch when online. Sorry. 14 Was not able to attend but am looking forward to the recorded version. 15 Good cross-section of speakers. 16 It had a good agenda and it covered some foundational material as it attempted to set the table and then discuss current events. 17 Lots of different areas covered and several stakeholders’ points of view. 19 Was unable to attend due to a conflict but would appreciate a copy of the presentation when available. 20 The bringing together the perspectives of various stakeholders and the emphasis on making this a team effort. 21 The diverse panels/topics covered the topic from every angle. Great execution. Rhonda was a great moderator too. 22 Very well organized. Excellent speakers. Great timekeeping. Overall exceptional event that really provided a lot of value. 23 The health expert on the opening panel and the airport panel provided great information. 24 It was great to get perspectives from the various viewpoints from the industry. 26 All presentations. 27 Great updates from a variety of sectors in the industry.

62 Response ID Response 28 Expertise of the speakers. 29 Panel members and discussion, especially [Baruch] Fischhoff and [Hilary] Godwin, were enlightening. Others were as well, but the research community perspective was helpful. 30 The range of airport stakeholders represented was perfect. 32 The airport’s presentations by Lance Lyttle (Seattle-Tacoma International Airport) and Joseph Lopano (Tampa International Airport). 33 It was very interesting and informative to have all of the various stakeholders’ viewpoints shared in one session. It was particularly good to have the ongoing Q&A that allowed all viewpoints to ask questions of one another and share insights. 34 Overall, this event was broad and had very interesting information. 35 Presenters and panelists were excellent; so was the moderator. 36 Yes! Public health and airline presentations were especially interesting. 37 Yes. 38 Finding out where the industry is at this stage of the pandemic. 39 Discussion from airports and airlines on measures they’re taking, like some of the doctors who shed some relevant and interesting facts about COVID that we may have not already known. 40 General information. 41 All of the perspectives covered. 42 Understanding how the airlines and airports are making changes for the future traveler. 43 Presentations for actual subject matter experts in the field such as airport directors. 44 Varied opinions. 45 The medical insights were some of the best I’ve heard.

63 Response ID Response 46 Most impressive was that ACRP gave voice to FAA, health experts, airlines, airports, concessionaires, and service providers. Hearing everyone’s viewpoint is an excellent way to start solving problems and disagreements. 47 The breadth of coverage and timeliness of the material. 48 The diversity of the speakers. It was well thought out to cover many areas. We sometimes forget how large [of a] reach airports have in the whole transportation industry. Thought it was 4 hours; it moved fast. 49 Yes. It was great to hear the various industry viewpoints on the impacts of COVID-19 now and in the future and how we will get to a “new” normal. 50 Presentations from airports/airlines and other tenants. 51 The variety of presentations, high-quality panelists, and real information. 52 I thought the professor's discussion was enlightening, straightforward, and thought- provoking. 53 Variety of perspectives, health experts, opportunity for questions. 54 I found all information provided valuable. 55 Range of panelists. 56 Discussions of a broad scope of topics delivered by respective SMEs was very helpful (e.g., the public health, risk communication, and airport operational considerations associated with transitioning back to travel). 57 Speakers and their knowledge. 58 Great content and good event. 59 Real experience and case studies from peer airports and other concession leaders. 61 Learned what other airports are doing. 62 It covered a wide variety of stakeholder concerns. 63 Addressed all of the issues surrounding COVID-19 and the aviation world.

64 Response ID Response 64 The harmony between the different aviation stakeholders. 65 Presentations by concessionaire, Uber, and the airlines. 66 It was good to hear from so many various aspects of the impact of the pandemic and recovery ideas, especially since many are interrelated at some point. 67 I found the talk from the gentleman in Tampa valuable. He had real world practical suggestions for making people feel safer. 4. Was there anything about this event you did not find valuable? Response ID Response 9 I unfortunately was unable to connect with this meeting due to my remote work location and fickle Zoom connectivity. I am hopeful this will resolve prior to a next event of interest. 12 N/A 14 N/A 17 The medical side was good general background but similar to everything we already knew. 20 Nope! 23 No, but it was too long. 24 Most organizations spent more time than I anticipated explaining how bad it has been. 26 No. 28 USTA speaker was light on substance—didn’t add a lot of value. Would like to see more time made available for Q&A and have all speakers stay for Q&A. 29 No.

65 Response ID Response 30 Federal presence was necessary but disappointing. It was not the presenters, just the lack of information. 32 Not really, it was all really good. 33 I thought it was very well done and found it all to be valuable. 34 Not really. 35 It was good content. The moderator having to ask Jeanne to unmute people so frequently was a bit distracting. 36 I thought the presentation on risk communication was too theoretical. 38 The philosophies of the presenters. 39 Some of the commentary between presentations was basic, common-sense things that we all know. I felt this distracted from the meaningful content on what folks are doing to effectively respond to COVID. 40 Would have liked to see a smaller operator than HMSHost. Would have been better to know how smaller units weather the storm. 41 The event was valuable. In this virtual world, the participants were very siloed. Perhaps a panel discussion at the end so that all perspectives could have a group discussion. 43 I thought it was a little too optimistic since it was coming from an industry point of view. I would have liked more economic forecasting that was realistic. 44 Some materials were overlapping. 45 Maybe a little long. It was repetitive at times. 46 It was loooooong. 47 Transitional difficulties and speakers who were not available or ready on cue. 48 No, I gained practical knowledge that will assist me. 49 No.

66 Response ID Response 50 Public health presentation contained information I had learned from other sources. Communication presentation could have been better tied to specific issue of COVID- 19. 51 It was very good. 52 The length−I had to get off the call because work was interfering. 53 A bit long at 4 hours. 54 I found the presentations by the airlines felt like advertisements (if that was the intention it was okay, but I found it shifted the feel of the webinar for me). 55 No. 56 No. 57 None. 59 No, it was very well organized and moderated. 60 It wasn't specific to air travel—most of what was said could have been said about any industry. 61 Standard COVID-19 CDC measures. 62 No. 63 Not at all. 64 The airline representatives (American and Southwest) were not too clear in their presentations. 66 Some of the information was not new to me but, as a first, hopefully [a] first of at least a few, it is probably good to have that base of information. 67 You are attempting to serve a wide audience, and I do not like to identify something just because it was valuable to me. I think you covered the issue from many different angles and with something new like this that is necessary.

67 5. I would like to receive news about upcoming ACRP events and webinars. Value Percent Count Yes 91.4 53 No 8.6 5 Totals 58 Yes  91% No  9%

Next: Appendix D: List of Attendees »
Flight Plan to Recovery: Preparing Airports for the Return of the Traveling Public Get This Book
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This report summarizes an event focused on the ongoing COVID-19 pandemic response and its impact on the operational and economic recovery of airports.

The TRB Airport Cooperative Research Program'sConference Proceedings on the Web 27: Flight Plan to Recovery: Preparing Airports for the Return of the Traveling Public includes presentations from airport industry leaders who discussed current and ongoing practices to get passenger confidence back to aid in airport recovery during an ACRP Insight Event over Zoom on May 28, 2020.

Specific topics presented the aviation industry with challenges that are mutually shared by all partners, including safety, public confidence, and financial sustainability. Other topics included gaps in the industry and public response to date and how the industry may address them, as well as operational mitigation strategies to enable recovery in the post-lockdown environment.

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