National Academies Press: OpenBook

Managing the Transit Scheduling Workforce (2019)

Chapter: Appendix D - LANTA Scheduler Job Descriptions

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Page 164
Suggested Citation:"Appendix D - LANTA Scheduler Job Descriptions." National Academies of Sciences, Engineering, and Medicine. 2019. Managing the Transit Scheduling Workforce. Washington, DC: The National Academies Press. doi: 10.17226/25457.
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Suggested Citation:"Appendix D - LANTA Scheduler Job Descriptions." National Academies of Sciences, Engineering, and Medicine. 2019. Managing the Transit Scheduling Workforce. Washington, DC: The National Academies Press. doi: 10.17226/25457.
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Suggested Citation:"Appendix D - LANTA Scheduler Job Descriptions." National Academies of Sciences, Engineering, and Medicine. 2019. Managing the Transit Scheduling Workforce. Washington, DC: The National Academies Press. doi: 10.17226/25457.
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Suggested Citation:"Appendix D - LANTA Scheduler Job Descriptions." National Academies of Sciences, Engineering, and Medicine. 2019. Managing the Transit Scheduling Workforce. Washington, DC: The National Academies Press. doi: 10.17226/25457.
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Suggested Citation:"Appendix D - LANTA Scheduler Job Descriptions." National Academies of Sciences, Engineering, and Medicine. 2019. Managing the Transit Scheduling Workforce. Washington, DC: The National Academies Press. doi: 10.17226/25457.
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Suggested Citation:"Appendix D - LANTA Scheduler Job Descriptions." National Academies of Sciences, Engineering, and Medicine. 2019. Managing the Transit Scheduling Workforce. Washington, DC: The National Academies Press. doi: 10.17226/25457.
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Page 169

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164 A P P E N D I X D LANTA Scheduler Job Descriptions POSITION DESCRIPTION Title: Director of Planning and Development Classification: Level 8 Department: Planning Reports to: Executive Director Supervises: Planners, Schedule Makers, Land Use Specialist, Customer Service, Technology Systems Coordinator Date established/revised: May 16, 2016 RESPONSIBILITIES: The staff position with responsibility for LANTA route planning and development, implementing LANTA’s transit friendly land use development policies, interfacing with the regional transportation planning process, integrating technology solutions to manage the transit system, obtaining/maintaining program development data, and perform required special studies and projects designed to expand/revise LANTA operations. EXAMPLES OF WORK The duties of the Director of Planning will be associated with the following areas: • Service Planning o Ongoing monitoring of service performance and quality; o Periodic reporting of service performance and quality compared to established service guidelines; o Identifying mobility needs in the service area and developing service plans to address identified needs; o Facilitate the identification of service improvement priorities; o Plan for the implementation of the Moving LANTA Forward service plan; o Act as the Authority’s contact with the planning and development community in the service area, monitor and respond to proposed developments for their impact on transit service.

LANTA Scheduler Job Descriptions 165 • Organizational Strategic Planning o Assist Authority departments in identifying and pursuing software and capital asset purchases/implementation designed to increase the automation of Authority tasks; o Develop and facilitate a continuous Business Process Improvement program within the Authority. • Data Reporting and Analysis o Develop and implement a program for the periodic reporting of key performance statistics; o Develop procedures for the periodic analysis of ATMS and other data; o Develop standardized procedures for the calculation and reporting of statistics. • Oversee Customer Service Department • Responsible for special projects and other duties as assigned by the Executive Director. QUALIFICATIONS • A Bachelor's degree in business administration, public administration or a related field. Master’s degree in urban planning/policy, transportation or related field preferred. • A minimum of five years’ experience in a related field. • Ability to communicate effectively both orally and in writing. • Comprehensive computer skills—word processing, excel spread sheets, data management, presentation, etc. • Ability to deal courteously and effectively with employees and the public. LANTA is an equal opportunity employer. In accordance with anti-discrimination law, LANTA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information. LANTA conforms to the spirit as well as to the letter of all applicable laws and regulations. • Capital Planning o Work with AED of Finance and Administration to establish the Authority’s Capital Asset Replacement Program; o Assist or manage the purchase and implementation of capital assets; o Assist or manage the construction of capital assets; o Identify new capital asset needs based on service plans. • Grants Administration o Develop the transit elements of the Transportation Improvement Program (TIP) and other regional transportation planning documents; o Develop the Authority’s element of the Unified Planning Work Program (UPWP); o Facilitate the identification of projects in need of grant funding through discussions with Authority staff and area stakeholders; o Research and pursue grant funding opportunities.

166 Managing the Transit Scheduling Workforce POSITION DESCRIPTION TITLE: Planner/Land Use Specialist CLASSIFICATION: Level 3 DEPARTMENT: Planning and Development REPORTS TO: Director Planning and Development SUPERVISES: None LAST UPDATED: May 16, 2016 RESPONSIBILITIES: The Planner/Land Use Specialist works at the direction of the Director of Planning and Development. Responsibilities include duties required to monitor land use developments in LANTA’s service area; promote transit supportive land use policies in the planning and development profession in the Lehigh Valley; and assist with transit center and bus stop amenity and other capital improvements. EXAMPLES OF WORK The Planner/Land Use Specialist performs a variety of planning and development support tasks in the Planning and Development Department including but not limited to: Review plans for land use developments in the municipalities served by LANTA and provides comments designed to ensure LANTA’s ability to serve developments in an efficient and effective manner. Conduct outreach to municipal planning professionals and planning commissions to promote transit supportive land use development practices and to monitor planned development activity. Assist in the implementation of capital improvements such as transit center and bus stop amenities, road improvement element of the Enhanced Bus Program, etc. Contribute to the development of service plans and scheduled Perform other related duties as assigned by the Director of Planning and Development. The conduct of many of the duties of this position may require field work. QUALIFICATIONS Bachelor’s Degree in Urban Studies/Planning, Civil Engineering, Architecture, or related field from an accredited four-year institution required; Master’s Degree in one of the listed fields is a plus. Minimum of one (1) to two (2) years’ experience in transportation, transit planning, or a combination of urban and transit planning required

LANTA Scheduler Job Descriptions 167 • High skill level in Microsoft applications including Word, Excel, and PowerPoint. Database software experience a plus. Prior experience with Geographic Information Software (GIS) is preferred. • Strong aptitude with technology • Excellent oral, written, and interpersonal communication skills required • Detail oriented and a strong aptitude in statistics and statistical analysis • Ability to work well with co-workers and in cross-functional teams including members of all departments of the Authority • Ability to deal with the public and represent the Authority in public settings • Project management skills and ability to work independently • Proficiency in map reading required • Must possess a valid U.S. driver’s license, LANTA is an equal opportunity employer. In accordance with anti-discrimination law, LANTA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information. LANTA conforms to the spirit as well as to the letter of all applicable laws and regulations.

168 Managing the Transit Scheduling Workforce POSITION DESCRIPTION TITLE: Planner/Scheduler CLASSIFICATION: Level 3 DEPARTMENT: Planning and Development REPORTS TO: Director, Planning and Development SUPERVISES: None LAST UPDATED: May 16, 2016 RESPONSIBILITIES: The Planner works at the direction of the Director of Planning and Development. Responsibilities include duties required to monitor the performance and quality of LANTA services; develop and implement improvement plans for service and capital assets; and maintain and support the data system tools used by the Planning and Development functions of the Authority. EXAMPLES OF WORK • Research and analysis of ridership patterns and service quality of LANTA services. • Soliciting input from riders and community stakeholders regarding LANTA services. • Assisting in the development and implementation of service plans and operating schedules, as well as planning and implementation of LANTA’s passenger facilities and amenities. • Assisting in the integration and analysis of data from various sources, including but not limited to Automatic Passenger Counters, Automatic Vehicle Locators, fare boxes, and surveys and other technology systems used by the Authority. • Assist with the data management of the Automated Transit Management System (ATMS) system. Track ATMS performance and work with the Maintenance Department and applicable vendors to arrange for corrective maintenance. Data processing and cleansing. Monitor accuracy and integrity of collected data and pursue necessary actions to remediate identified problems. • Assisting with communication of service information to LANTA riders through various media. • Perform other related duties as assigned by the Director of Planning and Development. The conduct of many of the duties of this position may require field work.

LANTA Scheduler Job Descriptions 169 QUALIFICATIONS • High skill level in Microsoft applications including Word, Excel and PowerPoint. Database software experience a plus. • Strong aptitude with technology. • Strong written and verbal skills. • Detail oriented and a strong aptitude in statistics and statistical analysis. • Ability to work well with co-workers and in cross-functional teams including members of all departments of the Authority. • Ability to deal with the public and represent the Authority in public settings. • Project management skills and ability to work independently. • Bachelor’s Degree in Urban Studies/Planning, Economics, Statistics, Civil Engineering or related field. Experience in transportation planning a plus. LANTA is an equal opportunity employer. In accordance with anti-discrimination law, LANTA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information. LANTA conforms to the spirit as well as to the letter of all applicable laws and regulations.

Next: Appendix E - SEPTA Transit Scheduler Job Descriptions »
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TRB’s Transit Cooperative Research Program (TCRP) Synthesis 143: Managing the Transit Scheduling Workforce examines how transit agencies are recruiting, training, developing, and retaining schedulers. In the case where transit agencies use third parties to create schedules, the report also shows how transit systems manage those third parties.

The report is designed to assist transit agencies in managing their transit scheduling human capital. The report presents an overview of the practices and procedures transit agencies use to manage their scheduling workforce and will allow agencies to compare what they are currently doing with what others are doing in this area. The report also analyzes how transit systems are evolving their practices to adapt to industry and technological changes. It provides transit systems with new ideas and strategies to retain good schedulers.

The report also presents a literature review and results of a survey of transit agencies that use transit schedulers in their workforce. Case examples of five transit systems are provided; these present an in-depth analysis of various recruitment, selection, training, retention, and performance management strategies.

Transit schedules provide the blueprint for fixed-route transit—they affect operating and capital costs, safety, customer satisfaction, and operator well-being and health. Although scheduling has moved from a largely paper-based practice to one that now uses purposebuilt scheduling software and utilizes data collected from automated systems, transit scheduling is still a human process that is merely assisted by software and data.

Knowledgeable people are needed to perform most scheduling tasks, supply direction, and provide quality control. Moreover, the increasing availability and reliance on data and scheduling software are gradually changing the nature of a transit scheduler’s job—making computer and data analysis skills and acumen increasingly central to the transit scheduler role.

The scheduling process is labor intensive, detail driven, and ripe with opportunities for errors; to be done well, scheduling requires qualified and talented transit schedulers.

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