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8 Airports must be proactive and innovative in order to successfully manage the predicted drastic increase in demand for air travel, coupled with demographic trends in aging, disability, and language proficiencies. New challenges will arise from the sheer volume of passengers using airports. The goal of this project is to document the current state of airport services, information, and communication practices in terms of maximizing accessibility for travelers with cognitive and sensory disabilities, aging travelers, and travelers with limited English proficiency. The objective of the project is twofold: to identify trends and current practices in airport services, programs, and communication tools that are intended to enhance access and mobility for travelers with cognitive and sensory disabilities, aging travelers, and travelers with limited English proficiency; and to provide suggestions for future communication strategies. The objectives are achieved through 1. Synthesizing existing literature on airportsâ efforts to ensure communication of information to improve passenger access and mobility; and 2. Documenting current airport services, programs, and communication tools for travelers with cognitive and sensory disabilities, aging travelers, and travelers with limited English proficiency. Airline services that enhance travel experiences of passengers with cognitive and sensory disabilities, aging travelers, and travelers with limited English proficiency are included in this report when they are germane to airport services and programs. This report can provide value to all stakeholders. The report can serve as a guide for airport staff to have a clear understanding of existing airport practices and provide them with tools and resources that they can implement to improve passenger access and mobility at their own airports. Airlines may find the information useful when collaborating with airports to provide accessible services and programs. In addition, community organizations may find the report beneficial to their members who need assistance during air travel. C H A P T E R 2 Objectives of the Report
