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TRANSPORTATION RESEARCH BOARD WASHINGTON, D.C. 2013 www.TRB.org Research Sponsored by the Federal Aviation Administration SubScriber categorieS Aviation â¢ Education and Training â¢ Terminals and Facilities A I R P O R T C O O P E R A T I V E R E S E A R C H P R O G R A M ACRP SYNTHESIS 49 Helping New Maintenance Hires Adapt to the Airport Operating Environment A Synthesis of Airport Practice conSultant Stephen M. Quilty SMQ Airport Services Lutz, Florida
AIRPORT COOPERATIVE RESEARCH PROGRAM Airports are vital national resources. They serve a key role in transportation of people and goods and in regional, national, and inter national commerce. They are where the nationâs aviation sys- tem connects with other modes of transportation and where federal responsibility for managing and regulating air traffic operations intersects with the role of state and local governments that own and operate most airports. Research is necessary to solve common oper- ating problems, to adapt appropriate new technologies from other industries, and to introduce innovations into the airport industry. The Airport Cooperative Research Program (ACRP) serves as one of the principal means by which the airport industry can develop innovative near-term solutions to meet demands placed on it. The need for ACRP was identified in TRB Special Report 272: Airport Research Needs: Cooperative Solutions in 2003, based on a study sponsored by the Federal Aviation Administration (FAA). The ACRP carries out applied research on problems that are shared by airport operating agencies and are not being adequately addressed by existing federal research programs. It is modeled after the successful National Cooperative Highway Research Program and Transit Cooperative Research Program. The ACRP undertakes research and other technical activities in a variety of airport subj ect areas, including design, construction, maintenance, operations, safety, security, policy, planning, human resources, and administra- tion. The ACRP provides a forum where airport operators can coop- eratively address common operational problems. The ACRP was authorized in December 2003 as part of the Vision 100-Century of Aviation Reauthorization Act. The primary partici- pants in the ACRP are (1) an independent governing board, the ACRP Oversight Committee (AOC), appointed by the Secretary of the U.S. Department of Transportation with representation from airport operating agencies, other stakeholders, and relevant industry orga- nizations such as the Airports Council International-North America (ACI-NA), the American Association of Airport Executives (AAAE), the National Association of State Aviation Officials (NASAO), Airlines for America (A4A), and the Airport Consultants Council (ACC) as vital links to the airport community; (2) the TRB as program manager and secretariat for the governing board; and (3) the FAA as program sponsor. In October 2005, the FAA executed a contract with the National Academies formally initiating the program. The ACRP benefits from the cooperation and participation of air- port professionals, air carriers, shippers, state and local government officials, equipment and service suppliers, other airport users, and research organizations. Each of these participants has different interests and responsibilities, and each is an integral part of this cooperative research effort. Research problem statements for the ACRP are solicited period- ically but may be submitted to the TRB by anyone at any time. It is the responsibility of the AOC to formulate the research program by identifying the highest priority projects and defining funding levels and expected products. Once selected, each ACRP project is assigned to an expert panel, appointed by the TRB. Panels include experienced practitioners and research specialists; heavy emphasis is placed on including airport professionals, the intended users of the research products. The panels prepare project statements (requests for proposals), select contractors, and provide technical guidance and counsel throughout the life of the project. The process for developing research problem statements and selecting research agencies has been used by TRB in managing coop- erative research programs since 1962. As in other TRB activities, ACRP project panels serve voluntarily without compensation. Primary emphasis is placed on disseminating ACRP results to the intended end-users of the research: airport operating agencies, service providers, and suppliers. The ACRP produces a series of research reports for use by airport operators, local agencies, the FAA, and other interested parties, and industry associations may arrange for work- shops, training aids, field visits, and other activities to ensure that results are implemented by airport-industry practitioners. ACRP SYNTHESIS 49 Project A11-03, Topic S06-04 ISSN 1935-9187 ISBN 978-0-309-27105-9 Library of Congress Control Number 2013939227 Â© 2013 National Academy of Sciences. All rights reserved. COPYRIGHT INFORMATION Authors herein are responsible for the authenticity of their materials and for obtaining written permissions from publishers or persons who own the copyright to any previously published or copyrighted material used herein. Cooperative Research Programs (CRP) grants permission to reproduce material in this publication for classroom and not-for-profit purposes. Permission is given with the understanding that none of the material will be used to imply TRB or FAA endorsement of a particular product, method, or practice. It is expected that those reproducing the material in this document for educational and not-for-profit uses will give appropriate acknowledgment of the source of any reprinted or reproduced material. For other uses of the material, request permission from CRP. NOTICE The project that is the subject of this report was a part of the Airport Cooperative Research Program, conducted by the Transportation Research Board with the approval of the Governing Board of the National Research Council. The members of the technical panel selected to monitor this project and to review this report were chosen for their special competencies and with regard for appropriate balance. The report was reviewed by the technical panel and accepted for publication according to procedures established and overseen by the Transportation Research Board and approved by the Governing Board of the National Research Council. The opinions and conclusions expressed or implied in this report are those of the researchers who performed the research and are not necessarily those of the Transportation Research Board, the National Research Council, or the program sponsors. The Transportation Research Board of the National Academies, the National Research Council, and the sponsors of the Airport Cooperative Research Program do not endorse products or manufacturers. Trade or manufacturersâ names appear herein solely because they are considered essential to the object of the report. Published reports of the AIRPORT COOPERATIVE RESEARCH PROGRAM are available from: Transportation Research Board Business Office 500 Fifth Street, NW Washington, DC 20001 and can be ordered through the Internet at http://www.national-academies.org/trb/bookstore Printed in the United States of America
The National Academy of Sciences is a private, nonprofit, self-perpetuating society of distinguished schol- ars engaged in scientific and engineering research, dedicated to the furtherance of science and technology and to their use for the general welfare. On the authority of the charter granted to it by the Congress in 1863, the Academy has a mandate that requires it to advise the federal government on scientific and techni- cal matters. Dr. Ralph J. Cicerone is president of the National Academy of Sciences. The National Academy of Engineering was established in 1964, under the charter of the National Acad- emy of Sciences, as a parallel organization of outstanding engineers. It is autonomous in its administration and in the selection of its members, sharing with the National Academy of Sciences the responsibility for advising the federal government. The National Academy of Engineering also sponsors engineering programs aimed at meeting national needs, encourages education and research, and recognizes the superior achieve- ments of engineers. Dr. Charles M. Vest is president of the National Academy of Engineering. The Institute of Medicine was established in 1970 by the National Academy of Sciences to secure the services of eminent members of appropriate professions in the examination of policy matters pertaining to the health of the public. The Institute acts under the responsibility given to the National Academy of Sciences by its congressional charter to be an adviser to the federal government and, on its own initiative, to identify issues of medical care, research, and education. Dr. Harvey V. Fineberg is president of the Institute of Medicine. The National Research Council was organized by the National Academy of Sciences in 1916 to associate the broad community of science and technology with the Academyâs purposes of furthering knowledge and advising the federal government. Functioning in accordance with general policies determined by the Acad- emy, the Council has become the principal operating agency of both the National Academy of Sciences and the National Academy of Engineering in providing services to the government, the public, and the scientific and engineering communities. The Council is administered jointly by both Academies and the Institute of Medicine. Dr. Ralph J. Cicerone and Dr. Charles M. Vest are chair and vice chair, respectively, of the National Research Council. The Transportation Research Board is one of six major divisions of the National Research Council. The mission of the Transportation Research Board is to provide leadership in transportation innovation and progress through research and information exchange, conducted within a setting that is objective, interdisci- plinary, and multimodal. The Boardâs varied activities annually engage about 7,000 engineers, scientists, and other transportation researchers and practitioners from the public and private sectors and academia, all of whom contribute their expertise in the public interest. The program is supported by state transportation departments, federal agencies including the component administrations of the U.S. Department of Transporta- tion, and other organizations and individuals interested in the development of transportation. www.TRB.org www.national-academies.org
TOPIC PANEL S06-04 JAMIE ABBOTT, Chicago Executive Airport, Wheeling, IL LORENA DeRODRIGUEZ, Ssi, Inc., Tucson, AZ LYNDA FOLEY, Dallas Fort Worth International Airport FRANK N. LISLE, Transportation Research Board RAY A. MUNDY, University of MissouriâSt. Louis JOHN M. SAWYER, JMS Airfield Consulting LLC, Goodyear, AZ CURTIS WILKINS, Oakland International Airport GARY WILSON, Federal Aviation Administration (Liaison) SYNTHESIS STUDIES STAFF STEPHEN R. GODWIN, Director for Studies and Special Programs JON M. WILLIAMS, Program Director, IDEA and Synthesis Studies JO ALLEN GAUSE, Senior Program Officer GAIL R. STABA, Senior Program Officer DONNA L. VLASAK, Senior Program Officer TANYA M. ZWAHLEN, Consultant DON TIPPMAN, Senior Editor CHERYL KEITH, Senior Program Assistant DEMISHA WILLIAMS, Senior Program Assistant DEBBIE IRVIN, Program Associate COOPERATIVE RESEARCH PROGRAMS STAFF CHRISTOPHER W. JENKS, Director, Cooperative Research Programs CRAWFORD F. JENCKS, Deputy Director, Cooperative Research Programs MICHAEL R. SALAMONE, Senior Program Officer JOSEPH J. BROWN-SNELL, Program Associate EILEEN P. DELANEY, Director of Publications ACRP COMMITTEE FOR PROJECT 11-03 CHAIR JULIE KENFIELD, Jacobs Engineering, Inc. MEMBERS RANDALL P. BURDETTE, Virginia Department of Aviation KEVIN C. DOLLIOLE, Unison Consulting, Inc. LINDA HOWARD, Bastrop, Texas ARLYN PURCELL, Port Authority of New York & New Jersey BURR STEWART, Seattle, Washington FAA LIAISON PAUL DEVOTI AIRCRAFT OWNERS AND PILOTS ASSOCIATION LIAISON JOHN L. COLLINS TRB LIAISON CHRISTINE GERENCHER Cover figure: Courtesy: Jamie Abbott.
FOREWORD This report presents information on successful peer practices or knowing where to find current, comprehensive safety and security training resources for new maintenance hires at, primarily, general aviation (GA) airports. The objectives are to locate information on training new hires, identify current practices and challenges, document core training elements and resources, and identify resources that may help raise knowledge and understanding on the airport campus and its operating environment. The intended audiences for this synthesis are airport operators who seek information on successful peer practices or knowing where to find current, comprehensive safety and secu- rity training resources for new maintenance hires. Both GA airports and small commercial service airports can benefit from the information provided as they oftentimes face the same manpower and training issues. Stephen M. Quilty, SMQ Airport Services, Lutz, Florida, collected and synthesized the information and wrote the report. The members of the topic panel are acknowledged on the preceding page. This synthesis is an immediately useful document that records the practices that were acceptable within the limitations of the knowledge available at the time of its preparation. As progress in research and practice continues, new knowledge will be added to that now at hand. PREFACE By Donna L. Vlasak Senior Program Officer Transportation Research Board Airport administrators, engineers, and researchers often face problems for which infor- mation already exists, either in documented form or as undocumented experience and prac- tice. This information may be fragmented, scattered, and unevaluated. As a consequence, full knowledge of what has been learned about a problem may not be brought to bear on its solution. Costly research findings may go unused, valuable experience may be overlooked, and due consideration may not be given to recommended practices for solving or alleviat- ing the problem. There is information on nearly every subject of concern to the airport industry. Much of it derives from research or from the work of practitioners faced with problems in their day-to-day work. To provide a systematic means for assembling and evaluating such useful information and to make it available to the entire airport community, the Airport Cooperative Research Program authorized the Transportation Research Board to undertake a continuing project. This project, ACRP Project 11-03, âSynthesis of Information Related to Airport Practices,â searches out and synthesizes useful knowledge from all available sources and prepares concise, documented reports on specific topics. Reports from this endeavor consti- tute an ACRP report series, Synthesis of Airport Practice. This synthesis series reports on current knowledge and practice, in a compact format, without the detailed directions usually found in handbooks or design manuals. Each report in the series provides a compendium of the best knowledge available on those measures found to be the most successful in resolving specific problems.
CONTENTS 1 SUMMARY 4 CHAPTER ONE INTRODUCTION Background, 4 Typical Risk and Hazard Exposures, 5 Literature Review, 6 Survey Methodology, 7 Report Organization, 8 10 CHAPTER TWO TRAINING CHALLENGES 12 CHAPTER THREE OPERATING ENVIRONMENT Organizational Characteristics, 12 Maintenance Personnel Accessing the Airfield, 13 Reasons for Accessing the Airfield, 14 Budget Impact, 14 16 CHAPTER FOUR TRAINING TOPICS AND CONSIDERATIONS Initial Training, 16 Recurrent Training, 18 Assessment, 18 19 CHAPTER FIVE TRAINING METHODS AND PRACTICES Methods of Instruction, 19 Training Intervals, Documentation, and Budget, 20 Responsibility for Training, 21 Documentation, 22 Satisfaction with Training, 22 23 CHAPTER SIX RESOURCES AVAILABLE 25 CHAPTER SEVEN LESSONS LEARNED 27 CHAPTER EIGHT CONCLUSIONS 28 ACRONYMS 29 REFERENCES 30 APPENDIX A SURVEY INSTRUMENT
34 APPENDIX B LIST OF PARTICIPATING AIRPORTS 35 APPENDIX C TRAINING RESOURCES FOR RAMP OPERATION 37 APPENDIX D SAMPLE USAF DRIVER QUALIFICATION TRAINING CURRICULUM 41 APPENDIX E SAMPLE USAF DRIVER CERTIFICATION CHECKLIST 43 APPENDIX F SAMPLE USAF CONTRACTOR TRAINING CHECKLIST 45 APPENDIX G SAMPLE GROUND VEHICLE ACCESS TRAINING CURRICULUM 46 APPENDIX H SAMPLE GENERAL AVIATION TRAINING OUTLINE 47 APPENDIX I SAMPLE PART 139 AIRPORT TRAINING OUTLINE 49 APPENDIX J SAMPLE HEALTH AND POLICY TRAINING OUTLINE 50 APPENDIX K SAMPLE CONTRACTOR VENDOR TRAINING OUTLINE 51 APPENDIX L GROUND HANDLING TRAINING OUTLINE 52 APPENDIX M RECURRENT TRAINING OUTLINE Note: Many of the photographs, figures, and tables in this report have been converted from color to grayscale for printing. The electronic version of the report (posted on the Web at www.trb.org) retains the color versions.