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30 ACRP 06-04 SURVEY INSTRUMENT Adapting New Maintenance Hires to the Airport Environment NAME: TITLE: ORGANIZATION: AIRPORT IDENTIFIER: CITY & STATE: E-MAIL: TELEPHONE: Q1. Type of airport (check): _____ large hub _____ medium hub _____ small hub _____ non hub _____ general aviation Q2. ATC operation (check): _____ full-time ATCT _____ seasonal ATCT _____ part-time ATCT _____ no ATCT Q3. Total number of annual aircraft operations: _______ Q4. Total number of based aircraft: _______ Q5. Type of airport governing body (check): _____ private owned _____ consolidated city-county _____ borough _____ city _____ county/parish _____ authority _____ joint-use _____ state _____ federal Q6. Are you the owner/operator of the airport or are you under contract to manage or represent the airport owner? _______ airport owner/operator ______ FBO/third party representative Q7. Who at your airport determines who is authorized or allowed to go onto the airside airfield and ramps (describe)? ____________ Q8. Are records maintained at your airport of incidents, accidents, incursions or other safety issues related to maintenance personnel activity on the ramp and airfield? ______ yes ______ no Q9. Do you currently have a program in place for training newly hired maintenance workers or contractors? _______ yes ______ no Q10. For what reasons do maintenance personnel access the air operations area of your airport (check all that apply)? _______ airfield electrical (light & sign repairs) _______ mowing _______ pavement maintenance & repair (include painting) _______ snow removal _______ utility service (sewer, water, gas, electric, pipeline, etc.) _______ wildlife mitigation _______ horticultural or tree trimming _______ NAVAIDS maintenance _______ herding, grazing or other animal usage _______ building repair _______ mineral operation (oil well, mining, etc.) _______ agriculture _______ infrastructure maintenance (fuel systems, fencing, etc.) _______ building maintenance _______ disabled aircraft or vehicle removal _______ vehicle maintenance _______ emergency response _______ refuse removal _______ other (describe): _________________ Q11. Of the list in question 9, please rank order the top three reasons maintenance personnel access the air operations area at your airport (1 is most important): 1. _____________ 2. _____________ 3. ______________ Q12. Total number of all employees in your organization: _______ APPENDIX A Survey Instrument
31 Q13. Total number of your employees who engage in airfield maintenance: _______ Q14. Total number of contractor/non-employee personnel authorized to engage in airfield maintenance on the airport ramps and airfield (enter number): _____ airport contracted maintenance persons _____ FBO employed maintenance person _____ other airport tenant employed maintenance person _____ city or county maintenance person (public works, sanitation, etc.) _____ FAA maintenance person _____ other (describe): ________________ Q15. What method is used for training your maintenance new hires: (% over one year) 100% total _____% on-the-job (OJT) _____% seminar/workshops _____% classroom _____% in-house computer-based training _____% mentoring _____% other (describe): _________________ _____% online or web-based computer-based training Q16. What method is used for training maintenance new contractors/non-employees at your airport (% over one year): 100% total _____ not applicable _____% on-the-job (OJT) _____% seminar/workshops _____% classroom _____% in-house computer-based training _____% mentoring _____% other (describe): _________________ _____% online or web-based computer-based training Q17. What percentage of your new hire maintenance training is conducted by each of the following (% over one year): 100% total _____% airport manager/supervisor/training officer _____% other airport associated (city/county/authority human resource and/or training personnel) _____% professional association workshop/seminars/conferences (AAAE, NATA, etc.) _____% federal or state aviation organization _____% outside consultant/trainer _____% self-study _____% academic institution _____% other (describe): _________________________________________ Q18. What percentage of new contractor/non-employee maintenance training is conducted by each of the following (% over a year): 100% total_____ not applicable _____ % FBO/tenant/organization responsible for employee/contractor oversight _____ % airport/city/county/authority human resource or other training personnel _____ % professional association workshop/seminars/conferences (AAAE, NATA, etc.) _____ % federal or state aviation organization _____ % outside consultant/trainer _____ % self-study _____ % academic institution _____ % other (describe): ________ Q19. What language(s) is/are used in your maintenance training (list)? __________________ __________________ __________________ Q20. How much time is initially spent training your maintenance new hires? ______ hours Q21. How much time is initially spent training new maintenance contractors/non-employees? ______ hours Q22. Do you require annual recurrent training of either new hires or contractors/non-employees training? _______ yes ______ no Q23. Who is responsible for documenting your new hire maintenance training (list)? __________ Q24. Who is responsible for documenting your new contractor/non-employee maintenance training (list)? ___________ Q25. How is maintenance new hire employee or new contractor/non-employee maintenance training documented (check all that apply)? _____ airport written copy _____ airport electronic/computer copy _____ none at all _____ third party (describe): _________ _____ other (describe): __________
32 Q26. For each of the items below, please use a âyâ to identify those topics that you believe should be included in maintenance new hire or new contractor training, and use an ânâ to identify those topics that you believe should not be included. _____ ground vehicle operation & radios _____ airfield lighting/marking/signs _____ airport emergency plan _____ NOTAMS _____ foreign object debris _____ airport rules/regulations/policies _____ meteorology _____ accident & incident reporting _____ military operations _____ maintenance records/document control _____ construction activity & safety _____ wildlife _____ airport security requirements _____ non-vehicle equipment operation _____ Part 77 obstructions _____ airport design & layout _____ general aviation operations _____ building facility maintenance _____ air traffic control operations _____ aircraft rescue fire fighting _____ fueling operations _____ pilot operating procedures _____ aircraft deicing _____ state/federal regulations _____ communication center operation _____ form 5010 master record _____ risk assessment/management _____ snow removal operation _____ airline/commuter/air taxi operations _____ safety management systems (SMS) _____ construction & building methods _____ airfield & terminal electricity basics _____ navigational aid equipment operation _____ building codes _____ OSHA requirements _____ helicopter operations _____ human factors/root cause analysis _____ tort, contract, and similar law _____ material safety data sheets & hazmat _____ organizational communication _____ public safety awareness _____ secondary language _____ air cargo operations _____ environmental compliance _____ international aviation operations _____ customs border patrol/immigration _____ other topics (describe): ____________ Q27. Of the âyâ list in question 24, please rank order the top five topics for your airport: 1. ______________________________ 2. ______________________________ 3. ______________________________ 4. ______________________________ 5. ______________________________ Q28. Does your organization test, evaluate or otherwise assess the training provided to new hire maintenance employees or new contractors/non-employees? ______ yes ______ no Q29. How satisfied are you with the training provided to new hires (check)? ____ very satisfied ____ somewhat satisfied ____ satisfied ____ unsatisfied ____ very unsatisfied Q30. How satisfied are you with the training provided to new contractors/non-employees (check): ____ very satisfied ____ somewhat satisfied ____ satisfied ____ unsatisfied ____ very unsatisfied Q31. With no constraints, how much initial time do you believe should be devoted to the training of your maintenance new hires or new contractor/non-employee maintenance personnel to adequately prepare them to safely operate on the air operations area? _________ hours Q32. With respect to dedicated one-time construction projects requiring safety training, does the training of those construc- tion contractor employees differ from that provided (or not provided) to regular new contractor/non-employee mainte- nance training? _____ yes, it is different _______ no, it is not different Q33. Does your budget provide a line item for training of maintenance personnel? ______ yes ______ no Q34. What percent of your overall budget is used to provide training resources for your maintenance employees? _____ % Q35. What percent of your overall budget is used to provide training resources for maintenance contractors/non-employees? _____ % Q36. If you had an unlimited budget, what training activities or resources might you provide your maintenance employees and/or contractors/non-employees with (describe)? __________ Q37. How many new hire maintenance persons have you employed since January 2011? ________
33 Q38. Other than budget, what challenges do you have in providing training to your maintenance new hires or new contractors/ non-employees (describe)? ________ Q39. Are there any lessons you have learned from providing training to your maintenance new hires or new contractors/ non-employees that is important for others to learn (describe)? _____________ Thank you very much for providing your input and for assisting others in ways to improve their airport!! Best regards, Stephen M. Quilty, A.A.E. please return by regular mail or e-mail to: smqairportservices@gmail.com SMQ Airport Services 26757 Haverhill Drive Lutz, FL 33559
