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Airport Workforce Programs Supporting Employee Well-Being A Synthesis of Airport Practice Allison Alexander Kathryn Solook Sasha Iliav Karyn Warner ICF Fairfax, VA 2020 Research sponsored by the Federal Aviation Administration Subscriber Categories Aviation A I R P O R T C O O P E R A T I V E R E S E A R C H P R O G R A M ACRP SYNTHESIS 113
ACRP SYNTHESIS 113 Project 11-03, Topic S06-06 ISSN 1935-9187 ISBN 978-0-309-48181-6 Library of Congress Control Number 2020943790 Â© 2020 National Academy of Sciences. All rights reserved. COPYRIGHT INFORMATION Authors herein are responsible for the authenticity of their materials and for obtaining written permissions from publishers or persons who own the copyright to any previously published or copyrighted material used herein. Cooperative Research Programs (CRP) grants permission to reproduce material in this publication for classroom and not-for-profit purposes. Permission is given with the understanding that none of the material will be used to imply TRB, AASHTO, FAA, FHWA, FTA, GHSA, NHTSA, or TDC endorsement of a particular product, method, or practice. It is expected that those reproducing the material in this document for educational and not-for-profit uses will give appropriate acknowledgment of the source of any reprinted or reproduced material. For other uses of the material, request permission from CRP. Cover photo caption: These photographs demonstrate employee well-being programs that can address and support airport employee wellness, including programs that are offered onsite at airports. Exercise classes such as employee yoga classes conducted at an airport may support physical well-being, while counseling or other personal wellness training or discussions may support emotional well-being. Cover photo credit for employee photo on right: Courtesy of St. Louis Lambert International Airport. NOTICE The report was reviewed by the technical panel and accepted for publication according to procedures established and overseen by the Transportation Research Board and approved by the National Academies of Sciences, Engineering, and Medicine. The opinions and conclusions expressed or implied in this report are those of the researchers who performed the research and are not necessarily those of the Transportation Research Board; the National Academies of Sciences, Engineering, and Medicine; or the program sponsors. The Transportation Research Board; the National Academies of Sciences, Engineering, and Medicine; and the sponsors of the Airport Cooperative Research Program do not endorse products or manufacturers. Trade or manufacturersâ names appear herein solely because they are considered essential to the object of the report. Published reports of the AIRPORT COOPERATIVE RESEARCH PROGRAM are available from Transportation Research Board Business Office 500 Fifth Street, NW Washington, DC 20001 and can be ordered through the Internet by going to https://www.nationalacademies.org and then searching for TRB Printed in the United States of America AIRPORT COOPERATIVE RESEARCH PROGRAM Airports are vital national resources. They serve a key role in trans- portation of people and goods and in regional, national, and interna- tional commerce. They are where the nationâs aviation system connects with other modes of transportation and where federal responsibility for managing and regulating air traffic operations intersects with the role of state and local governments that own and operate most airports. Research is necessary to solve common operating problems, to adapt appropriate new technologies from other industries, and to introduce innovations into the airport industry. The Airport Cooperative Research Program (ACRP) serves as one of the principal means by which the airport industry can develop innovative near-term solutions to meet demands placed on it. The need for ACRP was identified in TRB Special Report 272: Airport Research Needs: Cooperative Solutions in 2003, based on a study spon- sored by the Federal Aviation Administration (FAA). ACRP carries out applied research on problems that are shared by airport operating agen- cies and not being adequately addressed by existing federal research programs. ACRP is modeled after the successful National Cooperative Highway Research Program (NCHRP) and Transit Cooperative Research Program (TCRP). ACRP undertakes research and other technical activi- ties in various airport subject areas, including design, construction, legal, maintenance, operations, safety, policy, planning, human resources, and administration. ACRP provides a forum where airport operators can cooperatively address common operational problems. ACRP was authorized in December 2003 as part of the Vision 100â Century of Aviation Reauthorization Act. The primary participants in the ACRP are (1) an independent governing board, the ACRP Oversight Committee (AOC), appointed by the Secretary of the U.S. Department of Transportation with representation from airport operating agencies, other stakeholders, and relevant industry organizations such as the Airports Council International-North America (ACI-NA), the American Associa- tion of Airport Executives (AAAE), the National Association of State Aviation Officials (NASAO), Airlines for America (A4A), and the Airport Consultants Council (ACC) as vital links to the airport community; (2) TRB as program manager and secretariat for the governing board; and (3) the FAA as program sponsor. In October 2005, the FAA executed a contract with the National Academy of Sciences formally initiating the program. ACRP benefits from the cooperation and participation of airport professionals, air carriers, shippers, state and local government officials, equipment and service suppliers, other airport users, and research organi- zations. Each of these participants has different interests and responsibili- ties, and each is an integral part of this cooperative research effort. Research problem statements for ACRP are solicited periodically but may be submitted to TRB by anyone at any time. It is the responsibility of the AOC to formulate the research program by identifying the highest priority projects and defining funding levels and expected products. Once selected, each ACRP project is assigned to an expert panel appointed by TRB. Panels include experienced practitioners and research specialists; heavy emphasis is placed on including airport professionals, the intended users of the research products. The panels prepare project statements (requests for proposals), select contractors, and provide technical guidance and counsel throughout the life of the project. The process for developing research problem statements and selecting research agencies has been used by TRB in managing coop- erative research programs since 1962. As in other TRB activities, ACRP project panels serve voluntarily without compensation. Primary emphasis is placed on disseminating ACRP results to the intended users of the research: airport operating agencies, service pro- viders, and academic institutions. ACRP produces a series of research reports for use by airport operators, local agencies, the FAA, and other interested parties; industry associations may arrange for workshops, training aids, field visits, webinars, and other activities to ensure that results are implemented by airport industry practitioners.
The National Academy of Sciences was established in 1863 by an Act of Congress, signed by President Lincoln, as a private, non- governmental institution to advise the nation on issues related to science and technology. Members are elected by their peers for outstanding contributions to research. Dr. Marcia McNutt is president. The National Academy of Engineering was established in 1964 under the charter of the National Academy of Sciences to bring the practices of engineering to advising the nation. Members are elected by their peers for extraordinary contributions to engineering. Dr. John L. Anderson is president. The National Academy of Medicine (formerly the Institute of Medicine) was established in 1970 under the charter of the National Academy of Sciences to advise the nation on medical and health issues. Members are elected by their peers for distinguished contributions to medicine and health. Dr. Victor J. Dzau is president. The three Academies work together as the National Academies of Sciences, Engineering, and Medicine to provide independent, objective analysis and advice to the nation and conduct other activities to solve complex problems and inform public policy decisions. The National Academies also encourage education and research, recognize outstanding contributions to knowledge, and increase public understanding in matters of science, engineering, and medicine. Learn more about the National Academies of Sciences, Engineering, and Medicine at www.nationalacademies.org. The Transportation Research Board is one of seven major programs of the National Academies of Sciences, Engineering, and Medicine. The mission of the Transportation Research Board is to provide leadership in transportation improvements and innovation through trusted, timely, impartial, and evidence-based information exchange, research, and advice regarding all modes of transportation. The Boardâs varied activities annually engage about 8,000 engineers, scientists, and other transportation researchers and practitioners from the public and private sectors and academia, all of whom contribute their expertise in the public interest. The program is supported by state transportation departments, federal agencies including the component administrations of the U.S. Department of Transportation, and other organizations and individuals interested in the development of transportation. Learn more about the Transportation Research Board at www.TRB.org.
C O O P E R A T I V E R E S E A R C H P R O G R A M S AUTHOR ACKNOWLEDGMENTS A synthesis study such as this one that incorporates a survey and interviews cannot be successful with- out time, cooperation, and support from airport representatives. The study team of this synthesis project is grateful for the generous assistance provided by all the airport employees who participated in the data collection efforts. CRP STAFF FOR ACRP SYNTHESIS 113 Christopher J. Hedges, Director, Cooperative Research Programs Lori L. Sundstrom, Deputy Director, Cooperative Research Programs Marci A. Greenberger, Manager, Airport Cooperative Research Program Gail R. Staba, Senior Program Officer Demisha Williams, Senior Program Assistant Eileen P. Delaney, Director of Publications Natalie Barnes, Associate Director of Publications ACRP PROJECT 11-03 PANEL Joshua D. Abramson, Cypress Technology, Tullahoma, TN (Chair) Debbie K. Alke, Montana DOT, Helena, MT (Retired) Gloria G. Bender, TransSolutions, LLC, Fort Worth, TX David A. Byers, Quadrex Aviation, LLC, Melbourne, FL Traci Clark, Allegheny County Airport Authority, West Mifflin, PA David N. Edwards, Jr., GreenvilleâSpartanburg Airport District, Greer, SC Brenda L. Enos, Burns & McDonnell, Newton, MA Patrick W. Magnotta, FAA Liaison Liying Gu, Airports Council InternationalâNorth America Liaison Adam Williams, Aircraft Owners & Pilots Association Liaison Christine Gerencher, TRB Liaison TOPIC S06-06 PANEL Earlyne Alexander, Port Authority of New York and New Jersey, New York, NY Richard Blut, McCarron International Airport, Las Vegas, NV Lorena de Rodriguez, SSi Inc., Phoenix, AZ Tara L. Harl, North Memorial Health, Robbinsdale, MN Sharon M. Stone, St. Louis Lambert International Airport, St. Louis, MO Qinya Pang, Airports Council InternationalâNorth America Liaison
ABOUT THE ACRP SYNTHESIS PROGRAM Airport administrators, engineers, and researchers often face problems for which information already exists, either in documented form or as undocumented experience and practice. This infor- mation may be fragmented, scattered, and unevaluated. As a consequence, full knowledge of what has been learned about a problem may not be brought to bear on its solution. Costly research findings may go unused, valuable experience may be overlooked, and due consideration may not be given to recommended practices for solving or alleviating the problem. There is information on nearly every subject of concern to the airport industry. Much of it derives from research or from the work of practitioners faced with problems in their day-to-day work. To provide a systematic means for assembling and evaluating such useful information and to make it available to the entire airport community, the Airport Cooperative Research Program authorized the Transportation Research Board to undertake a continuing project. This project, ACRP Project 11-03, âSynthesis of Information Related to Airport Practices,â searches out and synthesizes useful knowl- edge from all available sources and prepares concise, documented reports on specific topics. Reports from this endeavor constitute an ACRP report series, Synthesis of Airport Practice. This synthesis series reports on current knowledge and practice, in a compact format, without the detailed directions usually found in handbooks or design manuals. Each report in the series provides a compendium of the best knowledge available on those measures found to be the most successful in resolving specific problems. FOREWORD By Gail R. Staba Staff Officer Transportation Research Board ACRP Synthesis 113: Airport Workforce Programs Supporting Employee Well-Being compiles how airports and their employees are currently using employee well-being programs to benefit their operations and reduce employee stress. Airport employee well-being focuses on the whole person and has multiple components, including physical, psychological/mental, social, and financial well- being. To address these different components of employee well-being, airports use varying well-being program offerings. Benefits airports receive to their operations include reduced health care costs; improved productivity; decreased absenteeism; and improved employee recruitment, retention, and camaraderie and teamwork among employees. Information was collected through a literature review and a survey of 22 airport human resources and employee wellness staff from a range of airport hub sizes across the United States. The synthesis report also includes case examples that describe how five airports have implemented specific employee well-being offerings. Allison Alexander, Kathryn Solook, Sasha Iliav, and Karyn Warner, all with ICF, synthesized the information and wrote the report. The members of the topic panel are acknowledged on page iv. This synthesis is an immediately useful document that records the practices that were acceptable within the limitations of the knowledge available at the time of its preparation. As progress in research and practice continues, new knowledge will be added to that now at hand.
Note: Photographs, figures, and tables in this report may have been converted from color to grayscale for printing. The electronic version of the report (posted on the web at www.trb.org) retains the color versions. 1 Summary 4 Chapter 1 Introduction 4 Defining Employee Well-Being 4 Employee Well-Being and Stress 5 Technical Approach to the Project 5 Organization of the Report 8 Chapter 2 Stressors for Airport Employees 8 Stress in the Workplace 9 Employee Stress in Airports 10 Benefits of Decreasing Airport Employee Stress and Increasing Well-Being 11 Safety and Employee Well-Being 12 Special Considerations for Well-Being: Generation and Age, 24/7 Operations 12 Survey Results: Airport Employee Stressors 14 Chapter 3 Airport Practices Related to Employee Well-Being Programs 14 Current Practices and Innovations in Employee Well-Being 15 How Human Resource Management Practices Can Affect Employees 16 Increasing Participation in Well-Being Programs 17 Survey Results: Status of Airport Employee Well-Being Programs 18 Survey Results: Current Employee Well-Being Program Offerings 22 Additional Well-Being Program Needs Indicated by Survey Participants 23 Chapter 4 Case Examples of Airport Employee Well-Being Programs 34 Chapter 5 Conclusions and Future Study 34 Focus on Different Components of Employee Well-Being 35 Further Study and Unanswered Questions 38 References 40 Appendix A Overview of Data Collection Activities 42 Appendix B Airport Well-Being Survey Items 49 Appendix C Case Story Interview Protocol 51 Appendix D Summarized Survey Results 53 Appendix E Example Well-Being Program Materials C O N T E N T S