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72 1. Terminal incident response plans are better referenced by AEPs rather than incorporated directly into AEPs. Terminal incident response plans can be stand-alone documents or be incorporated into terminal management manuals or customer service manuals. Stand-alone documents will eliminate the need for FAA approval of all changes and edits, as is required for AEP changes. 2. Good terminal incident response plans are important for customer service. 3. Good terminal incident response plans are essential to optimize the business continuity of airports. 4. Terminal incident response plans must allow frequent changes and updates. This is driven by terminal renovations and expansions, new tenants, new concessionaires, changed proce- dures, and changed federal regulations and guidelines for airport operations and security. 5. The best plans result when a broad range of stakeholders are involved in plan creation, review, and implementation. 6. Mutual aid partners should be involved in the development of terminal incident response plans and in training, drills, and exercises of the plans. 7. Tabletop exercises are an effective way to test terminal incident response plans and their elements. When the terminal incident response plan is significantly changed, the new plan should be trained and tested with a tabletop exercise or a partial full-scale functional exercise. 8. Detailed checklists, even down to the responsibilities and actions of individuals, are important, maybe essential. 9. The NIMS and ICS are the best ways to organize and manage responses to incidents in terminals. Plans, training, drills, and exercises should incorporate the NIMS and ICS. 10. The terminal incident response plan should be reviewed after any activation, drill, or exercise to incorporate improvements suggested by after-action reviews. 11. The terminal incident response plans should be trained annually for all persons having responsibilities under the plan, with extra training when new employees are added. 12. Early notification and continued effective communications are essential to managing terminal incidents. Airport-specific notification and communication procedures should be identified within the terminal incident response plan. A P P E N D I X E Lessons Learned