National Academies Press: OpenBook

Airport Terminal Incident Response Planning (2014)

Chapter: Appendix E - Lessons Learned

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Page 72
Suggested Citation:"Appendix E - Lessons Learned." National Academies of Sciences, Engineering, and Medicine. 2014. Airport Terminal Incident Response Planning. Washington, DC: The National Academies Press. doi: 10.17226/22333.
Page 72

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72 1. Terminal incident response plans are better referenced by AEPs rather than incorporated directly into AEPs. Terminal incident response plans can be stand-alone documents or be incorporated into terminal management manuals or customer service manuals. Stand-alone documents will eliminate the need for FAA approval of all changes and edits, as is required for AEP changes. 2. Good terminal incident response plans are important for customer service. 3. Good terminal incident response plans are essential to optimize the business continuity of airports. 4. Terminal incident response plans must allow frequent changes and updates. This is driven by terminal renovations and expansions, new tenants, new concessionaires, changed proce- dures, and changed federal regulations and guidelines for airport operations and security. 5. The best plans result when a broad range of stakeholders are involved in plan creation, review, and implementation. 6. Mutual aid partners should be involved in the development of terminal incident response plans and in training, drills, and exercises of the plans. 7. Tabletop exercises are an effective way to test terminal incident response plans and their elements. When the terminal incident response plan is significantly changed, the new plan should be trained and tested with a tabletop exercise or a partial full-scale functional exercise. 8. Detailed checklists, even down to the responsibilities and actions of individuals, are important, maybe essential. 9. The NIMS and ICS are the best ways to organize and manage responses to incidents in terminals. Plans, training, drills, and exercises should incorporate the NIMS and ICS. 10. The terminal incident response plan should be reviewed after any activation, drill, or exercise to incorporate improvements suggested by after-action reviews. 11. The terminal incident response plans should be trained annually for all persons having responsibilities under the plan, with extra training when new employees are added. 12. Early notification and continued effective communications are essential to managing terminal incidents. Airport-specific notification and communication procedures should be identified within the terminal incident response plan. A P P E N D I X E Lessons Learned

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TRB’s Airport Cooperative Research Program (ACRP) Report 112: Airport Terminal Incident Response Planning summarizes the development and use of a tool that creates and maintains integrated incident response plans that address hazards in and around airport terminals.

The Airport Terminal Incident Response Plan (TIRP) tool, available on the CD-ROM that accompanies the report, assists in the development of a response plan to help mitigate the impact of events on terminal users. In addition to the TIRP tool, the report contains a user’s guide that provides a step-by-step process of generating incident response plans.

The report also contains an output example that demonstrates completed terminal incident response plans using the TIRP tool. The CD-ROM is also available for download from TRB’s website as an ISO image. Links to the ISO image and instructions for burning a CD-ROM from an ISO image are provided below.

Help on Burning an .ISO CD-ROM Image

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CD-ROM Disclaimer - This software is offered as is, without warranty or promise of support of any kind either expressed or implied. Under no circumstance will the National Academy of Sciences or the Transportation Research Board (collectively "TRB") be liable for any loss or damage caused by the installation or operation of this product. TRB makes no representation or warranty of any kind, expressed or implied, in fact or in law, including without limitation, the warranty of merchantability or the warranty of fitness for a particular purpose, and shall not in any case be liable for any consequential or special damages.

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