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77 The departmental training needs assessment addresses the following questions: ⢠What training is needed and why? Training might be needed to satisfy mandated training, or to address gaps identified between expected performance and actual performance. ⢠Who needs it? Identify specific employee groups and differentiate between initial and recurrent training. ⢠How will it be delivered? Consider in-house versus contract, instructor-led, or student-led. ⢠What will the results be? Consider desired outcomes. Consider goals of training effort. Once a need for training at the department level is recognized, it is helpful to conduct a training needs assessment of each employee. The individual training needs assessment addresses the following questions: ⢠What skills should employees have and to what degree should employees possess these skills? Performance gaps will be identified. ⢠How will training be delivered? Consider in-house versus contract, instructor-led, or student-led. ⢠What will the results be? Consider desired outcomes. Consider goals of training effort. A P P E N D I X D Training Needs Assessment
