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92 1. Please share with me your airportâs experience with the training of airport operations per- sonnel. I am interested in initial training of new hires and recurrent training of current employees. 2. How do you orient new airport operations employees? 3. How do you conduct movement area driver training? 4. How do you conduct nonmovement area driver training? 5. Do you have a dedicated trainer or is this an additional responsibility assigned to a current employee? 6. What, if any, has been your experience with a train-the-trainer approach? 7. What licenses/certificates do you require airport operations employees to obtain (either within the first year or for promotion in subsequent years)? 8. What academic degrees/certificates do you require of your trainer? 9. How do you assess employee learning? 10. How do you assess training effectiveness? 11. What challenges has your airport experienced with the training/assessment of airport opera- tions personnel? 12. What best practices/recommendations would you like to share with peer airports that are developing an airport operations training program? 13. What would you consider to be the most effective method(s) to train airport operations personnel? 14. What new or innovative training methods might your airport be considering to train airport operations personnel? A P P E N D I X F Interview Protocol