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Page 53
Suggested Citation:"Appendix A - Inventory Checklists." National Academies of Sciences, Engineering, and Medicine. 2019. Airport Emergency Communications for People with Disabilities and Others with Access and Functional Needs. Washington, DC: The National Academies Press. doi: 10.17226/25507.
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Page 53
Page 54
Suggested Citation:"Appendix A - Inventory Checklists." National Academies of Sciences, Engineering, and Medicine. 2019. Airport Emergency Communications for People with Disabilities and Others with Access and Functional Needs. Washington, DC: The National Academies Press. doi: 10.17226/25507.
×
Page 54
Page 55
Suggested Citation:"Appendix A - Inventory Checklists." National Academies of Sciences, Engineering, and Medicine. 2019. Airport Emergency Communications for People with Disabilities and Others with Access and Functional Needs. Washington, DC: The National Academies Press. doi: 10.17226/25507.
×
Page 55
Page 56
Suggested Citation:"Appendix A - Inventory Checklists." National Academies of Sciences, Engineering, and Medicine. 2019. Airport Emergency Communications for People with Disabilities and Others with Access and Functional Needs. Washington, DC: The National Academies Press. doi: 10.17226/25507.
×
Page 56

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A-1 A P P E N D I X A Inventory Checklists Plans, Reports, and Documents Inventory Checklist Americans with Disabilities Act (ADA) Compliance Plan Airport Emergency Plan (AEP), particularly those sections referring to people with disabilities and others with access and functional needs, including those with limited English proficiency (DAFN) Language Assistance Plan (LAP) Comprehensive Crisis Communications Plan, Emergency Communications Plan, and/or AEP section on emergency communications List of training topics pertinent to ADA, access and functional needs, or limited English proficiency Training schedule that includes regularly scheduled accessibility trainings Exercise scenarios that include people with DAFN After-action reports or lessons learned from actual incidents, drills, or exercises involving people with DAFN Demographic information on airport passengers and/or populations surrounding the airport (i.e., catchment area) Design and use of non-verbal emergency communications (e.g., visual paging, Flight Information Display System, Baggage Information Display System, Gate Information Display System, pictographs, and so forth) Specifications on any electronic translation or interpretation aids used Copies of contracts with vendor(s) and/or contractor(s) supplying specialized services for people with DAFN Self-audits FAA audits FAA Title VI inspection documents

A-2 Airport Emergency Communications for People with Disabilities and Others with Access and Functional Needs Programs and Services* Inventory Checklist General Programs and Services Active DAFN advisory group Disability awareness and sensitivity training (DAST) for airport employees Person-to-person wayfinding assistance Ensuring staff have paper and pencil on-hand to communicate one-on-one with individuals Pre-flight orientation program that provides emergency information Airport website detailing accessibility services and important emergency information Emergency preparedness drills and exercises that include participants with DAFN Audio Services for Emergency Communications Pre-scripted or pre-recorded audio messages* Auditory emergency alarms that include emergency instructions Beacon technology for wayfinding Audio two-way communications in elevators and areas of rescue assistance Assistive listening systems and devices* Telephone handset amplifiers* Hearing aid compatible telephones* Induction loop systems and accompanying signage Emergency communication devices in parking areas or other areas of the airport that are hearing aid or loop compatible Visual Services for Emergency Communications Visual paging and the use of Flight Information Display System, Baggage Information Display System, and Gate Information Display System for emergency messaging* Qualified sign language interpreter* Written emergency information and wayfinding signage* Beacon technology for wayfinding Emergency information and signage in large print* Emergency information and signage in braille* Pictograph signage demonstrating emergency procedures Pre-scripted emergency messages* Open captioning, closed captioning, real-time captioning, and closed caption decoders and devices* Text telephones (TTYs), videophones, captioned telephones, and other voice, text, and video-based telecommunications products*

Inventory Checklists A-3 Programs and Services* Inventory Checklist (continued) Visual Services for Emergency Communications (continued) Videotext displays* Visual alarms (e.g., flashing lights) Use of airport social media to disseminate emergency information Use of text messaging to disseminate emergency messages Visual two-way communications in elevators and areas of rescue assistance Multilingual Services for Emergency Communications Emergency information signage in multiple languages Pre-recorded emergency messages in foreign languages Onsite foreign language interpreters * Items flagged by an asterisk are considered “auxiliary aids and services” according to Title III of the ADA. These auxiliary aids and services enable effective communications with people with DAFN.

Next: Appendix B - Accessibility Walkthrough Worksheet »
Airport Emergency Communications for People with Disabilities and Others with Access and Functional Needs Get This Book
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TRB's Airport Cooperative Research Program (ACRP) Research Report 201 provides guidance and tools for airports to aid in effective communication with passengers and persons with disabilities, including those with cultural and language differences.

The report includes a primer that discusses issues, techniques, and the unique requirements and challenges of communicating with people with disabilities and others who have access or functional needs.

The report explores uses of technology and other methods that incorporate ADA considerations and communication challenges with airport stakeholders, and training programs for airport personnel, including templates for development of curricula.

There are case study examples of methods of emergency communication at airports and in other industries, and for universal messaging for emergency communications.

The project that produced the report also produced templates in support of airport emergency plans specifically addressing individuals with limited English proficiency, step-by-step tools that include a needs assessment tool that airports can use to determine what steps must to be taken to comply with ADA requirements concerning communications, and templates/worksheets/checklists for planning tabletop exercises that focus on communicating with people with disabilities and access or functional needs during emergency events. These resources are described and linked to below.

  • The Inventory Checklists (from Appendix A) list plans, reports, documents, programs, and services that are helpful in emergency communications for DAFN. The checklists make it easy to review what the airport has in place, what needs to be developed or updated, etc.
  • The Accessibility Walkthrough Worksheet (from Appendix B) is a tool to structure evaluations (ideally conducted by members of a DAFN Advisory Group, as discussed in the report) that identify and assign accessibility ratings to existing communications modes and resources from curbside through baggage claim, and identify modes or resources that can be added or improved.
  • The FAA Airport Accessibility Checklist (from Appendix C) is reproduced online in PDF for convenience; a url is provided that directs users to the FAA source.
  • The Accessibility Strategy Quick Reference Guide (from Appendix D) summarizes key aspects of core, enhanced, and emerging strategies described in the report.
  • The CONOPS Template (from Appendix F) provides generic text for an Emergency Communications Concept of Operations document that airports can edit to meet their needs and those of the communities they serve.
  • The Disability Equity Training document provides training content, including empathy exercises, from Appendix G in a format that can be adapted and customized for use by practitioners.
  • The 1-Minute Read Poster (from Appendix H) provides a reproducible, one-page reference on how to offer and provide assistance respectfully to people with DAFN.
  • The Outreach Brochure (also from Appendix H) is provided in a separate downloadable file for use and distribution by practitioners.
  • The Exercise Toolkit (from Appendix I), with checklists and materials to support a discussion-based exercise and a full-scale, operational exercise, is reproduced in Word to facilitate adaptation and use by practitioners.
  • The Prepared Scenario Vignettes (from Appendix J), which can be used to lay the foundation of a discussion-based or tabletop exercise.
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