National Academies Press: OpenBook

Airport Emergency Communications for People with Disabilities and Others with Access and Functional Needs (2019)

Chapter: Appendix L - Sample Mass Notification System Requirements

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Page 125
Suggested Citation:"Appendix L - Sample Mass Notification System Requirements." National Academies of Sciences, Engineering, and Medicine. 2019. Airport Emergency Communications for People with Disabilities and Others with Access and Functional Needs. Washington, DC: The National Academies Press. doi: 10.17226/25507.
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Page 125
Page 126
Suggested Citation:"Appendix L - Sample Mass Notification System Requirements." National Academies of Sciences, Engineering, and Medicine. 2019. Airport Emergency Communications for People with Disabilities and Others with Access and Functional Needs. Washington, DC: The National Academies Press. doi: 10.17226/25507.
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Page 126

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L-1 A P P E N D I X L Sample Mass Notification System Requirements The following business requirements were included in a request for proposal for a mass notification system. These requirements are beneficial to ensuring that communication is accessible, but they may not be appropriate for all jurisdictions or organizations. The proposed mass notification system encompasses the following elements: • Has been established and specifically designed to facilitate public mass notification distribution • Offers tiered administration and security levels to optimize, manage, and control system use • Allows the public to register phone numbers, SMS addresses, emails, and fax numbers via a website • Is capable of accepting, via secured web services, batch upload(s) of multiple call lists and unique message(s) to be delivered per call list • Allows the public to designate, per phone number, special functionality (TTY/TDD, fax, etc.) if desired, select order and/or method of notification preference, and select categories (as defined by the city) of events and occurrences to be notified about • Is capable of disseminating messages via phone (landline and cell), SMS messaging, email, and fax • Provides a system that complies with the Americans with Disabilities Act in all respects, and in particular a system that has services for individuals who are deaf or have a speech disability that is functionally equivalent to the services to be received by individuals who are not deaf or who do not have a speech disability • Is capable of disseminating messages in the seven preferred ballot languages: English, Spanish, Chinese (Mandarin and Cantonese dialects), Japanese, Korean, Tagalog, and Vietnamese • Contains accurate, up-to-date, and jurisdiction-wide constituent phone and email data • Is capable of accepting and using jurisdiction-provided geographical map files in native ESRI file format • Offers the GIS functionality of user-drawn/“hand-drawn” geographic selection of specific areas to generate call lists from and transmit notification messages

L-2 Airport Emergency Communications for People with Disabilities and Others with Access and Functional Needs • Is available no less than 99.5% of the time (with the remaining 0.5% allowed for planned system maintenance) • Can, at a minimum, deliver a 30-second message (not including call overhead time such as queuing, dialing, call release, etc.) to 100,000 citizen phone numbers within 60 minutes • Is able to provide online reports documenting notification results as well as other reports, such as monthly usage • Is able to create and store numerous (more than 100) pre-canned scenarios • Is able to send multiple notifications simultaneously • Allows for an unlimited number of groups and subgroups to be created • Is able to deliver live voice messages or text-to-speech • Is able to access, launch, and use systems from any computer with an Internet connection or phone connection to record or schedule calls • Is capable of generating call lists via polygon-generated geographical map selection • Is capable of geo-coding AT&T and Verizon (provider may be different) E911 phone data to jurisdiction-wide geographical maps • Is capable of refreshing AT&T and Verizon (provider may be different) E911 phone data for production use on a monthly basis • Is designed and managed with sufficient security, backup, and redundancy

Next: Appendix M - Signage and Symbols »
Airport Emergency Communications for People with Disabilities and Others with Access and Functional Needs Get This Book
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TRB's Airport Cooperative Research Program (ACRP) Research Report 201 provides guidance and tools for airports to aid in effective communication with passengers and persons with disabilities, including those with cultural and language differences.

The report includes a primer that discusses issues, techniques, and the unique requirements and challenges of communicating with people with disabilities and others who have access or functional needs.

The report explores uses of technology and other methods that incorporate ADA considerations and communication challenges with airport stakeholders, and training programs for airport personnel, including templates for development of curricula.

There are case study examples of methods of emergency communication at airports and in other industries, and for universal messaging for emergency communications.

The project that produced the report also produced templates in support of airport emergency plans specifically addressing individuals with limited English proficiency, step-by-step tools that include a needs assessment tool that airports can use to determine what steps must to be taken to comply with ADA requirements concerning communications, and templates/worksheets/checklists for planning tabletop exercises that focus on communicating with people with disabilities and access or functional needs during emergency events. These resources are described and linked to below.

  • The Inventory Checklists (from Appendix A) list plans, reports, documents, programs, and services that are helpful in emergency communications for DAFN. The checklists make it easy to review what the airport has in place, what needs to be developed or updated, etc.
  • The Accessibility Walkthrough Worksheet (from Appendix B) is a tool to structure evaluations (ideally conducted by members of a DAFN Advisory Group, as discussed in the report) that identify and assign accessibility ratings to existing communications modes and resources from curbside through baggage claim, and identify modes or resources that can be added or improved.
  • The FAA Airport Accessibility Checklist (from Appendix C) is reproduced online in PDF for convenience; a url is provided that directs users to the FAA source.
  • The Accessibility Strategy Quick Reference Guide (from Appendix D) summarizes key aspects of core, enhanced, and emerging strategies described in the report.
  • The CONOPS Template (from Appendix F) provides generic text for an Emergency Communications Concept of Operations document that airports can edit to meet their needs and those of the communities they serve.
  • The Disability Equity Training document provides training content, including empathy exercises, from Appendix G in a format that can be adapted and customized for use by practitioners.
  • The 1-Minute Read Poster (from Appendix H) provides a reproducible, one-page reference on how to offer and provide assistance respectfully to people with DAFN.
  • The Outreach Brochure (also from Appendix H) is provided in a separate downloadable file for use and distribution by practitioners.
  • The Exercise Toolkit (from Appendix I), with checklists and materials to support a discussion-based exercise and a full-scale, operational exercise, is reproduced in Word to facilitate adaptation and use by practitioners.
  • The Prepared Scenario Vignettes (from Appendix J), which can be used to lay the foundation of a discussion-based or tabletop exercise.
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